Michael Hilty Email & Phone Number

New York, New York, US

Working as a critical incident manager. Supporting issues with the production environment. Responsibilities include systems monitoring, critical incident management, and process docuemtnation.

Stamford, Connecticut, US

Stamford, Connecticut, US

IT SOC Incident Manager for corporate networks and applications at Charter Communications.

Fort Mill, SC, US

Working freelance IT projects and Field Service Technician jobs through FieldNation.com. Recent projects include implementing Dell SonicWall firewalls, implementing FreePBX VoIP phone systems, and computer hardware/software refreshes.

Jacksonville, Florida, US

Worked as a Business Consultant in the Inbound Sales group at web.com. Responsibilities include engaging customers in conversations in order to learn about and analyze their business, and appropriately up-sell them on the products or services that will help them grow their businesses online. Received training in Search Engine Optimization (SEO), Google.

Reading, Massachusetts, US

Worked as a NOC Technician/incident manager at Time Warner Cable for corporate IT applications and systems issues. Duties include monitoring corporate IT systems and networks, tracking and supporting system change control schedules and activities, Performing initial triage troubleshooting, rapidly pulling together the appropriate groups (via phone, e-mail.

Daily responsibilities include data verification and QA, processing the raw data for display on the web and our in-house microfiche application. I was also responsible for design, administration, and maintenance of customer-facing servers, office servers, network gear, phone systems, and PC’s. Networking gear includes Cisco PIX 515e, Dell PowerConnect 6248.

US

MIS Specialist - Worked as an internal IT engineer for a home security startup company. Duties include maintaining the office network equipment (two Cisco 1811 routers, multiple Dell PowerConnect 2724 and 6248 switches, and four Linksys WAP54GP access points), internal servers (running Ubuntu Linux, OpenSuSE Linux, CentOS 5, and Windows 2003 Server).

Primary job responsibilities include maintaining the networking equipment and server farm for our online operations. Working with Cisco routers (2600 series and 1600 series), Cisco PIX 501, managed switches (Cisco Catalyst), and Windows 2000 Servers. I am also involved in a migration project to upgrade our production web servers to Windows 2003 Server Web.

Monitoring, supporting, and installing managed servers, networks, and Storage Area Networks for customers. Provide Tier III support for customer servers/services on a 24/7 basis. Worked with Windows 2000 Server, Windows 2003 Server, RedHat Linux 9, Debian Linux, and Solaris systems. Also worked with Cisco and Riverstone routers, F5 load balancers, and.

Maintain all Windows 2000 servers and workstations. Administration of the IIS webservers, MS SQL 7.0 servers, e-mail servers, and DNS servers for a small Internet based company. I also maintained the Cisco router, and PIX firewall, implementing an effective packet filtering/firewalling DMZ setup protecting the internal servers and workstations. I was also.

Charlotte, NC, US

Duke Energy: Data Entry Clerk - My duties included entering the information from the vendor invoices into People Soft 8.0, Verify the data entered off of my co-worker’s invoice entries, and assist in the troubleshooting of issues with the newly added business units. Duke Energy: Vendor Maintenance Group - My duties included working with Duke Energy's.

Millersville, MD, US

Supported Verian Technologies' workstations, servers, LAN, and WAN connectivity. Working with Windows 2000 (Professional, Server, and Advanced Server), Windows NT 4.0 Server, IIS 4.0 and 5.0, ColdFusion 4.5 Server, MS Exchange 5.5, MS Proxy Server 2.0, MS Office 97, and MS Outlook 2000. Working with Compaq ProLiant series servers, Dell PowerEdge series.

Installing Bay Networks Bay Stack routers, and Bay 12 and 24 port SNMP managed switches in Centura Bank branches, and standalone ATM’s. Work involved getting the WAN connection up (T1 and 56k Frame Relay), properly configuring the router, properly configuring the switch, and switching over the ATM at the location (or standalone ATM) to use the new WAN.

Redmond, Washington, US

Supporting Microsoft end-user customers in a third tier capacity with issues involving Windows 95, Windows 98 and 98 SE, Windows NT Workstation 4.0, and Internet Explorer on Win32, Mac OS, Solaris, and HP-UX. I also administered the team UNIX Servers running Solaris 7.0 Sparc Edition, HP-UX 10.02, and the team terminal server running Windows 2000 Server.

Towson, MD, US

Supporting Black and Decker employees in a helpdesk capacity. Supported and administered their warehouse inventory management software, and the backend services involved with it. Worked with DEC Open VMS 6.1, Novell Netware 3.12, Lotus CC: Mail, and Oracle SQL Server 7. Also worked with the telephone system at Black and Decker, working with an AT&T.

US

Worked on a variety of different projects for ARC including Black & Decker, Perot Systems, IBM, and UPS. Performed a variety of tasks on the different projects including setting up WAN connections, PC workstation installation, and software installation. Worked on site with a variety of different customers.

Worked through Rho Tech at Microsoft as a support technician. Supported Microsoft end users with issues involving Windows 3.1, Windows For Workgroups 3.11, and Windows 95. Trained in Windows 3.1, Windows For Workgroups 3.11, and Windows 95 by Microsoft while working for Rho Tech. Was also involved in content development, and limited training development.