Michael Hilty Email & Phone Number

New York, New York, Us

Working as a critical incident manager. Supporting issues with the production environment. Responsibilities include systems monitoring, critical incident management, and process docuemtnation.

Stamford, Connecticut, Us

Stamford, Connecticut, Us

IT SOC Incident Manager for corporate networks and applications at Charter Communications.

Fort Mill, Sc, Us

Working freelance IT projects and Field Service Technician jobs through FieldNation.com. Recent projects include implementing Dell SonicWall firewalls, implementing FreePBX VoIP phone systems, and computer hardware/software refreshes.

Jacksonville, Florida, Us

Worked as a Business Consultant in the Inbound Sales group at web.com. Responsibilities include engaging customers in conversations in order to learn about and analyze their business, and appropriately up-sell them on the products or services that will help them grow their businesses online. Received training in Search Engine Optimization (SEO), Google AdWords Pay-Per-Click (PPC), local online marketing using Google + for Business, and online marketing using Facebook for Business.

Reading, Massachusetts, Us

Worked as a NOC Technician/incident manager at Time Warner Cable for corporate IT applications and systems issues. Duties include monitoring corporate IT systems and networks, tracking and supporting system change control schedules and activities, Performing initial triage troubleshooting, rapidly pulling together the appropriate groups (via phone, e-mail, or Lync) to handle complex enterprise wide issues, and notification and updates to the appropriate group managers, directors, and VP’s; and owning the issues until resolution. Also including detailed cause analysis and recommendations to best practices to prevent the issue from coming back in the future. Systems used included BMC Remedy, Symantec Service Desk, IBM NetCool, CA Spectrum, AppDynamics, PRTG Network Monitor, and various internal tools.

Daily responsibilities include data verification and QA, processing the raw data for display on the web and our in-house microfiche application. I was also responsible for design, administration, and maintenance of customer-facing servers, office servers, network gear, phone systems, and PC’s. Networking gear includes Cisco PIX 515e, Dell PowerConnect 6248 Layer 3 managed switch, and a Cisco Catalyst 3550 PoE switch. Servers include Dell PowerEdge 1900 running Windows 2000, a Dell PowerEdge T310 running Windows 2008 SBS R2, another T310 running Windows 2008 Web Server Edition. Telephone system is a Cisco Unified Communications Manager Express 8.6 system running on a Cisco 2821 router, Cisco Unity Express 3.2.2 on an AIM-CUE module, and Cisco 7940 SCCP handsets.

Us

MIS Specialist - Worked as an internal IT engineer for a home security startup company. Duties include maintaining the office network equipment (two Cisco 1811 routers, multiple Dell PowerConnect 2724 and 6248 switches, and four Linksys WAP54GP access points), internal servers (running Ubuntu Linux, OpenSuSE Linux, CentOS 5, and Windows 2003 Server), Internal PC's and laptops (running Windows XP, Windows Vista, and assorted distributions of Linux), office printers (HP LaserJet 4200's, LaserJet 4345mfp's, Color LaserJet 3600n's, and an HP DesignJet 600 plotter), as well as the telephone equipment (two Nortel Norstar Modular ICS switches SL1 networked via MCDN networking, and Nortel Call Pilot 100 and 150 voicemail modules). Also involved in implementing and supporting data center server and networking infrastructure involving 32 Dell PowerEdge 1950 servers primarily running RedHat Enterprise Linux 4 with Apache Web Server and JBoss Application Server running custom developed Java applications, along with four Windows 2003 Advanced Server machines to run LogiSense EngageIP billing package along with a MS SQL Server 2005 shared quorum cluster as well as planning and implementing a backup strategy for the datacenter servers using NetVault running on RHEL4 backing up to a Dell PowerVault 124T LTO-2 autoloader. The datacenter network gear involved two Cisco PIX 515e firewalls in an active/standby configuration at the primary DC, one in the disaster recovery DC, two Foundry Networks ServerIron GT-C load balancers in a stateful failover configuration, A Foundry ServerIron XL load balancer at the DR DC, two Dell PowerConnect 6248 layer 3 switches in an active/active configuration (VRRP). My duties also included purchasing of IT related equipment and software, selection of IT and telephone related services, as well as working with strategic business partners to implement VPN tunnels for development and production data sharing.

Primary job responsibilities include maintaining the networking equipment and server farm for our online operations. Working with Cisco routers (2600 series and 1600 series), Cisco PIX 501, managed switches (Cisco Catalyst), and Windows 2000 Servers. I am also involved in a migration project to upgrade our production web servers to Windows 2003 Server Web Edition. Development responsibilities include updating and maintaining the ASP applications for our web operations, along with maintaining/administering the Windows and Linux MySQL servers needed for the production environment.

Monitoring, supporting, and installing managed servers, networks, and Storage Area Networks for customers. Provide Tier III support for customer servers/services on a 24/7 basis. Worked with Windows 2000 Server, Windows 2003 Server, RedHat Linux 9, Debian Linux, and Solaris systems. Also worked with Cisco and Riverstone routers, F5 load balancers, and Checkpoint firewalls.

Maintain all Windows 2000 servers and workstations. Administration of the IIS webservers, MS SQL 7.0 servers, e-mail servers, and DNS servers for a small Internet based company. I also maintained the Cisco router, and PIX firewall, implementing an effective packet filtering/firewalling DMZ setup protecting the internal servers and workstations. I was also involved in quality assurance for the data entry clerks. Going back and re-checking the data to ensure that it is correct and presentable.

Charlotte, Nc, Us

Duke Energy: Data Entry Clerk - My duties included entering the information from the vendor invoices into People Soft 8.0, Verify the data entered off of my co-worker’s invoice entries, and assist in the troubleshooting of issues with the newly added business units. Duke Energy: Vendor Maintenance Group - My duties included working with Duke Energy's affiliates to aid in the migration of the entire company to PeopleSoft for Accounts Payable. Also involved in troubleshooting and handling mis-paid taxes due to the tax plugin for PeopleSoft. I was the lead for all tax issues, and working on setting up the forms and procedures for handling these tax issues. I also coded a custom PHP based intranet application to help track and manage these tax issues as they come up.

Millersville, Md, Us

Supported Verian Technologies' workstations, servers, LAN, and WAN connectivity. Working with Windows 2000 (Professional, Server, and Advanced Server), Windows NT 4.0 Server, IIS 4.0 and 5.0, ColdFusion 4.5 Server, MS Exchange 5.5, MS Proxy Server 2.0, MS Office 97, and MS Outlook 2000. Working with Compaq ProLiant series servers, Dell PowerEdge series servers, Dell Latitude and Inspiron laptop workstations, Dell OptiPlex desktop workstations, Cisco Catalyst managed 100Mbit switches and 1000Mbit fiber-optic switches, Cisco 2501 Ethernet routers, T1 and ISDN circuits, Nortel hardware VPN switch, Mitel telephone switches and phones, and HP LaserJet series networked printers. Also supporting all workstation peripherals (Compaq IPaq Pocket PC's, 3Com Palm III - V PDA's, various scanners, and various removable storage devices). I also provided support on a 24-7 rotation basis.

Installing Bay Networks Bay Stack routers, and Bay 12 and 24 port SNMP managed switches in Centura Bank branches, and standalone ATM’s. Work involved getting the WAN connection up (T1 and 56k Frame Relay), properly configuring the router, properly configuring the switch, and switching over the ATM at the location (or standalone ATM) to use the new WAN circuit, and the new communications equipment. Windows 2000 rollout: Worked with a small team of engineers to roll out Windows 2000 to the desktop workstations at BFGoodrich's corporate headquarters. Responsibilities include testing applications for compatibility, working out hardware and networking issues, and troubleshoot the Windows 2000 platform in the environment.

Redmond, Washington, Us

Supporting Microsoft end-user customers in a third tier capacity with issues involving Windows 95, Windows 98 and 98 SE, Windows NT Workstation 4.0, and Internet Explorer on Win32, Mac OS, Solaris, and HP-UX. I also administered the team UNIX Servers running Solaris 7.0 Sparc Edition, HP-UX 10.02, and the team terminal server running Windows 2000 Server and Citrix MetaFrame 1.8. Also involved in developing and delivering training on my specialties, as well as developing content to assist fellow support professionals. I was also the site lead for Macintosh Internet Applications Support. My responsibilities included ensuring that the 12 outsource partner first tier engineers had the training that they needed, the information that they needed, as well as providing mentoring for them. I was also responsible for ensuring that the front line engineers were meeting their customer satisfaction goals. I also had three Macintosh escalation engineers under me that I was mentoring, as well as ensuring that they had all of the supplemental training that they needed to do their jobs. While at Microsoft, I also was the site backup lead for Internet Applications on UNIX (Solaris and HP-UX). I was responsible for creating content for Internet Explorer and Outlook Express for both Solaris, and HP-UX.

Towson, Md, Us

Supporting Black and Decker employees in a helpdesk capacity. Supported and administered their warehouse inventory management software, and the backend services involved with it. Worked with DEC Open VMS 6.1, Novell Netware 3.12, Lotus CC: Mail, and Oracle SQL Server 7. Also worked with the telephone system at Black and Decker, working with an AT&T Difinity telephone switch, maintaining and administering voice mail boxes, and adding additional phone lines as necessary. Also worked with the computer hardware in the warehouse, including HP LaserJet printers, C-Itoh dot matrix printers, Zebra label printers, assorted PC's through the warehouse, network cables, hubs, repeaters, DEC VT420 terminals, and the terminal servers used by the VMS systems.

Us

Worked on a variety of different projects for ARC including Black & Decker, Perot Systems, IBM, and UPS. Performed a variety of tasks on the different projects including setting up WAN connections, PC workstation installation, and software installation. Worked on site with a variety of different customers.

Worked through Rho Tech at Microsoft as a support technician. Supported Microsoft end users with issues involving Windows 3.1, Windows For Workgroups 3.11, and Windows 95. Trained in Windows 3.1, Windows For Workgroups 3.11, and Windows 95 by Microsoft while working for Rho Tech. Was also involved in content development, and limited training development.