Project management for ERP and other software implementations and PCI-DSS Compliance programs.Business process and rules analysis and documentation.Performing Gap Analyses to determine systems suitability.Requirements analysis and documentation of Critical Success Factors.Subject Matter Expert interview and consultation.Development and Management of User Stories and Use Cases for implementations.Planning.Ongoing training (both remotely, and in-person), documentation, and support for ERP and back office systems (Sales/ Reservations, Operations, Product, Accounting) for multiple clients in the travel, tourism, and hospitality industries.Providing consulting and support services for Windows-based network, servers, and desktops.

Designed, developed and delivered meaningful analysis of company data to enable change, growth, and planning. Managed technology services, and implementation of web-based sales and marketing initiatives.

Aligned technology solutions with business goals and directed the design, implementation, and delivery of the solutions. Responsible for managing staff, daily operations, and vision for sales call center and back office operations.

Delivered support for and management of all technology assets for busy travel call center, back office operations, and online sales.

Provided management and support for Circe's entire information infrastructure and telecommunications as well as electronic accounting, manufacturing and payroll systems.

Managed IT infrastructure for research, development and clinical trials for biologics and medical device operation.

Built and supported customer computer networks. Provided training and documentation for clients

Managed and supported Novell Network and Fourth Shift ERP/MRP System.