Michael Hiro Email & Phone Number

-Design and conduct research using methods such as: remote and in-person usability tests, concept tests, large-scale surveys, and diary studies.- Communicate concise, actionable insights for product, design, and marketing through one-pager and slide deck reporting to make informed decisions that guide product decisions.- Perform research-related cycle tasks — including requirements gathering, planning, recruiting participants, executing, analyzing, creating deliverables, forming user informed product recommendations.- Solicit feedback on my own work and provide value to others' work through a constructive feedback loop.- Work cross-functionally with other researchers, designers, engineers, product managers, and other relevant stakeholders.- Conduct research in product areas including: artificial intelligence(AI), augmented reality (AR) in Google Lens, Google Photos, Google Assistant, Google Translate, and Google Chrome across mobile iOS / Android and desktop.

Redwood City, California, United States

-Established and evaluated topics of research, segmentation, best recruiting methods, pain point questions, storyboards, and prototype development.- Conducted user experience research, foundational and generative research to usability studies, that heavily informed New Venture Board (NVB) decisions to fund product development.- Grew and developed best practices internally to ensure research practices across global teams were consistent.- Train and consult with a non-research client team to enable them to implement and independently carry out remote UXR.- Support the delivery of presentations to NVBs by synthesizing research findings into various mediums: keynote decks, clips of interview recordings, and pdfs.

- Collaborate cross-functionally with Google Ads, Google My Business, and YouTube product teams to build research surveys that identify and inform product design and positioning on over 25 different studies- Conduct user-centric interviews and surveys with over 300 SMB owners to ensure products in question are fit for its users- Develop qualitative case studies on business profiles to highlight specific user experiences that are representative of a larger sample size- Experience working with new products and features within desktop, iOS, and Android devices.- Create slide deck presentations that confidently address research insights through storytelling and provide recommendations to better guide product decisions.- Train and equip associate product strategists with the skills to conduct in-depth interviews and extract meaningful insights- Prospect and manage a customer relationship management (CRM) database of 1000+ Google SMB clients

Mountain View , Ca

Project (Google Insights) - Project management tool to help track project milestones & provide high level insights- Lead a team of three to deliver web prototype to Google research team on time and within - parameters - Gathered and analyzed qualitative user interview data in the form of user personas, user flows, and journey maps- Developed and iterated on low to high fidelity wireframes for web through Figma

Project (Golden Paws Assistance Dogs) - Redesign of non-profit website to connect veterans with assistance dogs- Coordinated with team of three members to redesign a website that fits usability and accessibility standards- Heavy focus on user testing user flows for veterans and patrons - Produced low and mid level fidelity wireframes for mobile, tablet, and web through Adobe XD and Figma

-Published co-author in poster that was accepted and presented at the Spring 2017 Association for Psychological Science (APS) conference.-Paneled and conducted in-person experiments to measure emotional regulation within adults-Administered quantitative surveys that were analyzed through SPSS to determine trends within large subsets of data-Trained as a ‘coder’ to examine footage of tester experiments to quantify physical reactions by rating behavioral cues

-Worked under the supervision of a Boston University professor to better understand PTSD on a biological and social level-Gathered and analyzed information on PTSD through literary reviews in the form of reports and essays to showcase the diverse methods of treating PTSD-Research used to develop a new class at Boston University looking at trauma in art and religion.

Pleasant Hill, Ca

Shadowed Physical Therapists on techniques for patient rehabilitation and assisted with prepping patients. Worked with office staff to perform clerical duties.

Bachelor’S Degree, Psychology

Ux/Ui Design Certificate

User Experience (UX) Research, User Interface (UI) Visual Design, Front End Development