Michael Hocking Email & Phone Number

-Utilize critical thinking to assess the contents of a shipment and provide value to services rendered -Analyze unique situations and determine the best course of action for the company -Maximize revenue yield while understanding the needs of the client

Warren, MI

• Supervisor of up to 20 employees and acted as a training manager for new hires
• Successful utilization of tracking and data collection software, ensuring on-time deliveries to specified warehouses
• Planning and implementation of freight lanes for drivers at multiple terminals throughout the US
• Spreadsheet management (Excel) to track delays, repair requests, daily route plans for drivers and daily reports
• Conflict negotiator, resolving issues between drivers, terminals and/or employees when they occur
• Resolve or escalate all internal and external customer inquiries and complaint

Royal Oak, MI

• Provide medications, equipment and support to our customers (CRNAs and Anesthesiologists)
• Catalog and maintain departmental supply stock consistent with departmental demand
• Use Oracle software and a barcode scanner to order inventory according to par levels
• Reorganize workrooms to adapt to new products and procedures
• Maintain and organize the anesthesia equipment, supplies, and personnel to facilitate department functions
• Clean and restock the operating rooms after every operation

Royal Oak, MI

• Implement and troubleshoot a new Kanban/Kaizen system in the North and Center towers to reduce stocking times and waste
• Track errors and assess possible solutions to correct problem areas
• Fill and deliver orders for patients throughout the hospital
• Help set up new methods to create more efficient means of delivery

Urbana-Champaign, Illinois Area

• Assisted in the opening operations of new stores in various cities east of the Rocky Mountains
• Helped stores open on time and according to our corporate policies
• Coordinated and oversaw training of new staff
• Trained in the area of Inventory Management
• Helped train owners and managers in tracking and ordering inventory
• Increased store business using corporate marketing techniques developed by Jimmy Johns