Michael Hockman Email & Phone Number

Orlando, Florida Area

• Continually monitored restaurant operations and took appropriate action to ensure food quality and service standards were consistently met
• Implemented and assisted in marketing and event initiatives
• Increased the Trip Advisor restaurant review rating from a rank of #1253 to #43 in Orlando, FL
• Responsible for managing a $2.4 million P & L
• Communicated effectively and used strong interpersonal skills to establish positive relationships with guests and employees

Orlando

• Exhibited detailed knowledge of food, beverages, supervisory duties, service techniques, and guest interactions
• Effectively trained managers and supervisors on techniques for managing employees located around the world
• Responsible for managing a $6 million P and L
• Increased the company check average of $31.50 per guest to $36.43
• Maintained superior guest relations with patrons thru genuine and sincere friendship

Orlando, Florida Area

• Maintained and managed three different restaurant concepts with in the restaurant group
• Responsible for managing a $4.6 million P and L
• Helped to grow the banquets and catering business from $380,000 to $1.3 million
• Developed and demonstrated strong culinary skills, catering, event planning, corporate training, and bookkeeping duties
• Menu development, cost analysis, marketing, and training