Michael Hoeft Email & Phone Number

Bend, Oregon Area

• Manage a team responsible for designing, developing, and implementing end-user technologies across 500+ stores and 9,000 employees.
• Oversee an IT environment of 10,000+ endpoints, utilizing Unified Endpoint Management and SaaS solutions including: o Endpoint management: Microsoft Intune, Jamf o Cloud applications: Google Workspace, BetterCloud o.
• Lead goal setting, performance evaluations, and individual development plans.

Bend, Oregon

• Led worldwide IBM Hackathons, driving $3.2M in revenue in 2015.
• Established KPIs resulting in $10.2M in additional opportunities for 2016.
• Facilitated 1M IBM PaaS registrations, including a record 10,000 participants for the Koding Global Hackathon.
• Secured six client success stories.

Las Vegas, Nevada Area

• Managed the IBM Accelerated Value Program for IBM BigFix, Guardium, and Maas360 products, surpassing a $6M revenue target.
• Oversaw a team of eighteen engineers, achieving 110% of revenue targets.
• Spearheaded the Maas360 premium support business, accelerating revenue growth.

Raleigh-Durham, North Carolina Area

• Implemented efficiencies and best practices, enhancing customer satisfaction.
• Collaborated on business planning and process development, driving improved performance.
• Mentored new team members globally, ensuring alignment with company objectives.
• Developed analytical frameworks, facilitating informed decision-making.

• Directed and mentored a team of thirteen customer support engineers.
• Played a key role in establishing the Tivoli Accelerated Value Program.
• Managed customer accounts generating over $3M in revenue.
• Led the development of customer scorecards using business intelligence tools.

Mba, Business

Bachelor Of Science (B.S.), Biology/Biological Sciences, General