Michael H. Email & Phone Number

Berlin, De

Berlin, Germany

Transitioned to Integrations Manager to solely manage the entire Integrations area of Circula. After which I started building up the Integrations team by hiring and training a new colleague.Responsibilities:- CSM: -> Guiding and advising customers through more technical account set-ups in collaboration with CSMs -> Setting up new processes to improve the collaboration between CSMs and Integrations -> Designating a dedicated Integrations CSM to better understand the needs of her colleagues -> Improving the JIRA process through implementation of automations and best practices to aid collaboration between CSMs and Engineers- Sales: -> Consulting prospects on ideal technical set-up in collaboration with Sales -> Revamped the consultation process to streamline the collaboration with Sales and deliver faster and higher quality consultations for customers- CTO/Engineering: -> Assessing complex customisation requests of accounts in collaboration with CTO and engineers -> Coding simple customisations myself in JavaScript -> Troubleshooting issues using Elasticsearch and internal tools- Data Protection/IT-Security: -> Responding to data protection and IT-security inquiries in collaboration with our CTO and our DPOs/lawyers -> Project coordinator for ISO 27001 certification

Berlin, Germany

Full-time hybrid position between Operations and Integrations at Circula.Responsibilities:- Learning from and supporting the Integrations Lead - Guiding customers through more technical account set-ups in collaboration with CSMs- Consulting prospects on ideal technical set-up in collaboration with Sales- Assessing customisation requests of accounts in collaboration with CTO and engineers- Setting up KPIs for Integrations

Barcelona, Catalonia, Spain

Transitioned to full-time Operations Manager on-site in Barcelona to support Circula's expansion efforts in Spain.Responsibilities:- Preparing and reporting GTM KPIs - Onboarding new Sales and CSM reps in Spain- Managing Sales & CSM processes within the new market- Supporting market research from a product perspective- Created market and competitor analysis

Berlin, Germany

Started as part-time working student after my semester abroad.Responsibilities:- Supporting the P&C department in Operations -> Documentation of P&C processes -> "User Base": Building a Low-Code tool to centrally manage employees and their access to our tools -> Creating educational material for new-joiners in Sales with a focus on product knowledge and processes- Supporting the Spanish expansion team at Circula in Operations

Transitioned directly from Intern to full-term position as Support Specialist.Responsibilities:- Managing the entire support section of Circula as the only Support Specialist - Reporting Support KPIs- Onboarding and training new colleagues

Full time intern for 3 months in OperationsResponsibilities:- CRM: Creating reports and data clean-up- Automations: Learning and building first workflows with No- and Low-Code- Support: Learning about Circula's product to then resolve customer issues and guide people within the product- CSM: Coordinating and managing the onboarding of new customer accounts

Berlin, Deutschland

Berlin

Part-time BaristaResponsibilities:- Delivering quality coffee to a sometimes challenging customer base

Industrial Engineering

Erasmus

Master'S Degree, Industrial Engineering

Dropped out to start working full-time

Education record

Erasmus

Bachelor'S Degree, Industrial Engineering