Michael Hoggett Email & Phone Number

Heathrow

Woking, England, United Kingdom

**Certified Datto RMM Deployment Specialist - Exam passed January 2023**- Proactive day to day running, support and enhancement of the monitoring suite including Datto RMM, Addigy, Uptime monitor & others- Managed transition from Kaseya VSA to Datto RMM- Provide high level support for all monitoring tools with escalations from the support team/clients- Configuration and management of internal tools to meet service desk and client requirements- Responding to cyber security reports and ensuring threats and vulnerabilities are closed with tools like Qualys and CyberCNS- Implementation of server, workstation & MacOS patching in line with industry standards- Project's completed and ongoing around onboarding and service enhancements

Woking

01/09/2018 – Current Day – Technical Monitoring and Management Lead – Esteem Systems (Now Roc Technologies)**Certified Kaseya VSA Administrator - Exam passed & refreshed in May 2020- Recent successful upgrades of monitoring platforms achieved through careful planning- Proactive day to day running, support and enhancement of the monitoring suite including Kaseya VSA, Traverse, Opsview and PRTG. SNMP, WMI and agent monitoring- Provide 3rd line support for all monitoring tools with escalations from the 3rd line team- Management of monitoring standards for our client base and internal teams - Configuration and management of internal tools to meet service desk and 3rd line needs- Responding to cyber security reports and ensuring threats and vulnerabilities are closed- Own and drive forward the utilization of the toolsets- Engaging with commercial account managers around management of the toolsets- Implementation of server & workstation patching in line with industry standards - Delivering managed service transition plans and setup tasks for new managed service customers- A member of the RFC approver’s team. Reviewing and approving changes on a monthly basis

Winnersh Triangle

- Team leader for technical team of 15 supporting 49,000 servers across the Century Link estate- Team across 3 different locations, supporting follow the sun model- Part of the change management team- Escalation point for major incidents- Technical contact for some major clients, including service reviews- Keeping up to date with the latest technologies by attending recent Microsoft Azure and Windows 2016 server courses- Recently completed internal emerging leader’s course to assist on a path into management- Responsible for hiring of staff and ensuring candidates are suitable from a technical and personal side- Growing the team through 1-2-1’s, training plans and objectives- Hosting meeting sessions with the team to enhance productivity and quality of work

West Drayton

- Asked to work with Ernst & Young to offer continuing Infrastructure to City Link during the administration process.- Supporting the City Link server estate with minimal assistance from 3rd party vendors- Looking for the next opportunity to develop my career **1 week notice period**

Heathrow

Combining the technical aspect with managing a small team which supports the entire City Link estate.- Recently attended Solarwinds Orion Monitoring suite course at Prosperon- Recently attended M20410, Installing and Configuring Windows Server 2012 R2 course- Recently attended M20411, Administering Windows Server 2012 R2 course - Technical Aspect, Windows/Linux Servers, Active Directory, Exchange, Blackberry Enterprise Server, VMware ESX & ESXi, NetApp, Citrix, Backup Exec & Kaspersky- Team Leader Aspect, PDR's, PDP's, 121's, point of escalation, guidance, face of the team in all meetings- Incident & Change management- Datacentre migrations, P2V conversations, server OS upgrades, RFP's, project implementation and resource management- Advisory role, supplying key information for project managers- Flexible and supporting role for other teams in the business- License audits and costingsI was promoted to Infrastructure team leader in April 2011 and was part of Rentokil group, however due to the recent sale of City Link by Rentokil I have gone back to City Link to continue the support of the Infrastructure and on-going team leadership duties including the migration of servers / services into a new DC.

Prime service rep for selected clients - 2nd / 3rd line support- Attending customer sites on scheduled or emergency basis- Quick response to P1 situations for various customers within the M25- Windows 2000, Windows 2003 server, Exchange 2000/2003, Backup Exec, ArcServe- Point of contact for all BAU at sites and advisory role for service desks carrying out remote support.- Customer documentation

- Offering 3rd line support for high profile clients including royal courts of justice and other law firms- Assisting clients across London with 2nd / 3rd line support and being heavily involved in projects.- High influence in recommending solutions for clients and implementation while minimizing any impact on current business as usual.- Windows NT, Windows 2000, Windows 2003 server, Exchange 2000/2003, Backup Exec, ArcServe, Novell Networks

Barbican, London

Responsible for onsite support of all desktops and servers. - Windows NT, Windows 2000 and Windows XP- Windows NT & Windows 2003 Servers- Novell Servers- In house 2nd/3rd line support on desktop applications including photoshop and other adobe products

Old Windsor

My role involved working with a team of 8 giving desktop support to around300 users on site and remotely which included the following:Windows NT 95/98.Administrating Exchange Server.Setting up and configuring courses for the 25 classrooms that are held at ICL Beaumont.Software installation and configuration of laptops.Resolving problems on UNIX based systems.Building and configuring Microsoft courses that run at our venue.Supporting the In-House publishing team. They were using Adobe Products like Quark, Photoshop. Also Corel Draw and FrontPage.