Michael Holland Email & Phone Number

• Full production cycle creation of an AI servicing chatbot, with scalable architecture, focused on servicing customers in deep delinquency and early delinquency
• Utilizing ML principles to create custom evaluation metrics of model performance, as well as utilizing fine tuning/RAG to increase LLM performance
• Creation and maintenance of machine learning models with both supervised and unsupervised learning
• Creation and maintenance of deep learning models focused on speech recognition to provide a production ready asset for phone conversations
• Lead researcher for artificial intelligence staying informed on recent academic literature, on-market products, and market demands

Research and development of AI applications within the auto finance sector

• Development and implementation of machine learning models which enhanced operational efficiency and created opportunity to identify new customer risk profiles, leading to the creation of new strategic initiative to.
• Conducting quality assurance (QA) of data science models to ensure accuracy, long-term viability, business needs, and proper communication of the product to the analytics department
• Lead analyst for statistical analysis on tests conducted on the portfolio to ensure reporting accuracy and confidence in decisions

• Creation of internal reporting, utilizing Tableau, SQL, and Snowflake, aimed at informing leadership of current KPI performance
• Development and implementation of user defined functions (UDFs), utilizing python within Snowflake, to centralize and automate manual processes for the analytics group
• Enhancement of current optimization initiatives aimed at enhancing digital customer experiences while increasing efficiency of the operations department

Westlake, Texas, United States

• Developed an optimization solution for the operations department, automating the assignment of documents to specialized teams and significantly increasing operational efficiency.
• Worked in a professional work environment, gaining hands-on experience and developing proficiency in SQL.
• Collaborated with cross-functional teams to understand the operational needs and design an efficient system for auto-assigning documents.
• Conducted data analysis to identify patterns and criteria for optimal document assignment.
• Implemented the optimization solution, ensuring seamless integration with existing systems and processes.
• Conducted testing and refinement to improve the accuracy and effectiveness of the auto-assignment process.

In this position I acted as a tutor for higher level positions within the school where I helped teach classes like calculus, linear algebra, and differential equations. I also was the lead in the math clinic while on shift to ensure all students were getting the help they needed. I then used statistical methods on student data to analyze the effectiveness.

Doctor Of Philosophy - Phd, Mathematics

Bachelor Of Science - Bs, Mathematics, 3.89