Michael Holland Email & Phone Number

• Full production cycle creation of an AI servicing chatbot, with scalable architecture, focused on servicing customers in deep delinquency and early delinquency• Utilizing ML principles to create custom evaluation metrics of model performance, as well as utilizing fine tuning/RAG to increase LLM performance• Creation and maintenance of machine learning models with both supervised and unsupervised learning• Creation and maintenance of deep learning models focused on speech recognition to provide a production ready asset for phone conversations• Lead researcher for artificial intelligence staying informed on recent academic literature, on-market products, and market demands

Research and development of AI applications within the auto finance sector

• Development and implementation of machine learning models which enhanced operational efficiency and created opportunity to identify new customer risk profiles, leading to the creation of new strategic initiative to lift annual profits by $12 million• Conducting quality assurance (QA) of data science models to ensure accuracy, long-term viability, business needs, and proper communication of the product to the analytics department• Lead analyst for statistical analysis on tests conducted on the portfolio to ensure reporting accuracy and confidence in decisions

• Creation of internal reporting, utilizing Tableau, SQL, and Snowflake, aimed at informing leadership of current KPI performance• Development and implementation of user defined functions (UDFs), utilizing python within Snowflake, to centralize and automate manual processes for the analytics group• Enhancement of current optimization initiatives aimed at enhancing digital customer experiences while increasing efficiency of the operations department

Westlake, Texas, United States

• Developed an optimization solution for the operations department, automating the assignment of documents to specialized teams and significantly increasing operational efficiency.• Worked in a professional work environment, gaining hands-on experience and developing proficiency in SQL.• Collaborated with cross-functional teams to understand the operational needs and design an efficient system for auto-assigning documents.• Conducted data analysis to identify patterns and criteria for optimal document assignment.• Implemented the optimization solution, ensuring seamless integration with existing systems and processes.• Conducted testing and refinement to improve the accuracy and effectiveness of the auto-assignment process.• Documented the optimization solution, including specifications, procedures, and user guidelines.

In this position I acted as a tutor for higher level positions within the school where I helped teach classes like calculus, linear algebra, and differential equations. I also was the lead in the math clinic while on shift to ensure all students were getting the help they needed. I then used statistical methods on student data to analyze the effectiveness of teaching styles in the classroom to better benefit the department in bringing passing rates up.

Doctor Of Philosophy - Phd, Mathematics

Bachelor Of Science - Bs, Mathematics, 3.89