My primary focus lies in driving a transformative Digital Customer Experience initiatives. Demonstrated history of successfully leading change and delivering innovative solutions, through elevating customer engagement, optimizing operational efficiency, and ensuring unwavering regulatory compliance. I possess a deep understanding of the technology landscape and industry trends, enabling me to effectively identify and implement best-fit technology software vendors and administration systems. Through meticulous evaluation of vendor offerings, comprehensive assessments, and rigorous selection processes, I have ensured the adoption of optimal solutions.I excel in collaborating closely with cross-functional teams, harnessing their collective expertise to optimize customer journeys and deliver exceptional digital experiences. My passion lies in enabling organisations to achieve their strategic objectives and confidently navigate the ever-evolving digital landscape. As a skilled communicator and influential leader, I adeptly convey complex technical concepts to stakeholders at all levels. Through fostering strong relationships with both internal and external stakeholders, I cultivate a culture of collaboration and drive successful project outcomes.Concurrently, I orchestrated the successful development of a cutting-edge iOS and web-based application designed to capture key metrics across entities. Through an unwavering focus on understanding client needs and enhancing the user experience, I spearheaded the creation of a superior product, from ideation to launch. My responsibilities encompassed overseeing every facet of the project, including strategic roadmap development, budget management, designing rigorous beta-testing, comprehensive product lifecycle management, and insightful user research. Directly engaging with customers, I am entrusted with addressing various areas, such as enhancement and UX requirements.

As a seasoned senior technology professional, my primary focus revolved around strategically positioning myself as a Senior Solutions Architect, leveraging my expertise to foster close collaboration with key partners in driving the creation and adoption of cutting-edge industry solutions. Through an unwavering commitment to supporting the continued growth and prominence of the fast-expanding partner ecosystem, I undertook various projects centred on Know Your Customer (KYC) process support, ESG (Environmental, Social, and Governance), EUDA remediation, and superannuation solutions. Through the application of my skills and experience, I successfully developed and implemented innovative solutions that effectively addressed these critical areas.Primary goal in the KYC space was to design efficient and effective solutions that not only supported compliance requirements but also streamlined operational processes. I skilfully architected and implemented robust systems that facilitated seamless KYC processes, ensuring rigorous regulatory adherence and enhancing customer due diligence. Recognizing the growing significance of Environmental, Social, and Governance (ESG) practices, I proactively collaborated with organizations to conceptualize and deploy solutions in this domain. Through integrating data analysis capabilities, comprehensive reporting frameworks, and advanced performance tracking mechanisms, I empowered clients to align their operations with ESG principles, fostering responsible and sustainable business practices.EUC and EUDA remediation emerged as another area of my specialized expertise. Through my deep understanding of the challenges associated with data accuracy and quality in economic analysis, I actively engaged in partnerships to develop robust solutions. Drawing upon advanced data management techniques and leveraging automation tools, we successfully engineered solutions that cleansed, validated, and analysed economic data.

My primary responsibility centred around overseeing the success and value creation of the AnaCredit and United Kingdom Regulatory Reporting applications. I took a proactive approach in developing and maintaining multi-year roadmaps for the product portfolio, continuously enhancing the offerings to meet industry trends and customer demands. Operational agility was a key focus, as I led feature updates and incorporated new development additions into the roadmap to ensure our products remained dynamic, innovative, and responsive to evolving customer needs. My expertise in Agile methodologies and cross-functional collaboration facilitated efficient delivery of releases, enhancements, and strategic initiatives.Client engagement played a crucial role in my responsibilities. I actively sought direct meetings with customers across various domains to gather feedback on enhancement and user experience requirements. Through effectively presenting changes and key information, I fostered transparency and maintained robust client relationships. Skilful management of escalations and cases ensured customer satisfaction and retention. Leveraging cross-functional teams and industry-standard metrics and tools such as JIRA, Tableau, and Salesforce, I maximized our efficiency and effectiveness.One of my notable achievements was successfully managing product development projects from inception to completion phases. Through employing Agile product development methodologies, I guided the definition, development, and rigorous development and migration of a new AnaCredit application, built on an enhanced platform. Through close collaboration with sales and marketing teams, I actively contributed to the go-to-market strategy and developed compelling value propositions, resulting in complete adoption of the product across the WK AnaCredit customer base.

Liquidity Risk Change Programme – Axiom DeveloperResponsible for leading work in the Axiom space for the Liquidity Change program for the RBS Group. Key lead and subject matter expert for solution design and development for LCR / NSFR / ALM / PRA110 solutions. Work involves designing and developing liquidity data flows, designing mappings, solutions and technical enhancements (end to end use of Axiom objects; Models, Aggregations, Portfolios, Workflows, Shorthands, Dimensions, Measures etc). Lead for the integration and implementation of a strategic solution for the Additional Liquidity Monitoring Metrics (ALMM). Planning, analysis and management of project, gathering of requirements, working with business and IT stakeholders, vendor management, technical analysis, Axiom development, reconciliations, managing BA resources and priorities. CAPITAL REQUIREMENTS PROGRAMME – BUSINESS ANALYSTKey solution design and development of a Securitisations Golden Source Dataset (SAS/MS Access). Producing datasets for Credit Risk and Market Risk regulatory returns (C12-19), which involved gathering of requirements, working with business and IT stakeholders, technical analysis, SQL development, reconciliations. Designed data structures, key objects and data quality improvements to facilitate integration and use of disparate Securitisations data. Key involvement in setting up a CRDIV Control Framework across the whole of RBS, a regulatory requirement for key sponsor the Chief Accounting Department. The framework required the identifying, agreeing and documenting the Single Accountable Owner, Interpretation Owner and Evidence provider for each requirement under CRD and CRR articles. Constructed Database solution to provide central repository for this key information.

In my role as Design Lead, I held the crucial responsibility of Solution Design & Development for an onsite Implementation at NatWest, where I delivered a strategic Liquidity Reporting solution (Basel III & EBA). In this role, I played a key part in utilizing ControllerView's functionality to integrate and aggregate client data, enabling the production of an intra-day capable reporting solution for Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR), and Additional Liquidity Monitoring Metrics (ALMM). Initially leading a small team, I later transitioned into a standalone capacity, demonstrating my ability to work autonomously and deliver results consistently for over a year.As a Subject Matter Expert (SME) for the Axiom software at RBS, I took responsibility for providing technical advice on requirements and recommended settings for ControllerView. This encompassed solution design utilizing Data Sources, Data Models, Aggregations, Portfolios, Workflows, and the XBRL functionality within ControllerView. Additionally, I supported elements such as freezing, archiving, environment stand-up, and scripting. Furthermore, I actively contributed to the business process design for the Liquidity Risk Reporting group, ensuring seamless integration of the software into their operational processes.At AxiomSL, I took on the responsibility of mentoring, developing, and sourcing new talent. This included providing training, advice, and conducting vetting processes such as candidate review and initial interviews for new starters at AxiomSL. Additionally, I played a significant role in solution design support for ICBC (XBRL), JP Morgan (Standard Calcs package), and AxiomSL's liquidity solution, further showcasing my expertise and ability to contribute to diverse projects.

Successfully managed a systems implementation (on schedule & budget) for the Back Office. Delivered numerous reporting and systems solutions, technical enhancements and process efficiencies across divisions. SQL Development. Managed and mentored project staff. Responsible for assessing information and technical risk associated with deployed and prospective systems. Key involvement in global tech projects. Liaison with Executive level staff.Completed "Build for the Future" Executive Management Training and received "Act for Impact" award.

Comprehensive technical reporting via Cognos 8, SAP and other systems. IT reporting and pro-grammatical solutions for the Back Office via numerous VBA and SQL scripts. Mentored and trained staff.

Successfully implemented an operational reporting function by developing sophisticated SQL development solutions. Key involvement in numerous systems implementation and assessments. Solely responsible for setting up labour cost reporting functions via SQL and Cognos TM1. Instrumental in developing SQL solutions which migrated and linked several departments data into a consolidated reporting capability. Management and mentoring of project resources. Regular liaison with Executive level staff.

SQL Development and provision of numerous reporting and technical solutions for the organisation. Designed and delivered a training program for operational reports for hundreds of staff. Involvement in numerous Systems projects including a Cognos 8 implementation, MIMS Ellipse upgrade and post organisational merge data integrity and quality initiative. Acted as technical mentor and trainer for other members in the department. Regular liaison with Executive level staff.

Responsible for widespread and comprehensive reporting and MI solutions. Production of organisational statistics and design and construction of financial models (excel). Primary responsibility for completing dependent statutory reporting, which was crucial for securing funding (>£10,000,000). Regular liaison with Executive level staff.

Team Leader, trainer and mentor on numerous competency based training modules for Australian Army Reserve. Achieved promotion to team leader within 2 years (significantly faster than the average of 5 years). Responsible for direct management of between 10 direct reports staff - at times up to 30.