Michael Holzapfel Email and Phone Number

Helping to shape the Cloud Adoption program, with an emphasis on the Microsoft Azure cloud platform.

Split time between onboarding Okta as an Identity & Access Management system for 17 different applications across three different brands. Also started to assist with the cataloguing, analyzing, and defining a strategy to move business applications & services to cloud hosted platforms.

*Responsible for identifying, organizing, prioritizing, and assessing work for multiple software delivery teams. *Responsible and accountable for the Product Backlog. Balance all stakeholder requests against business value, technical stability, and budget restraints. Presents the product vision to the team by breaking out features and smaller work items to accomplish desired functionality. *Represents the users to the team and provides ongoing feedback. Determines when increments are ready for end users and facilitates releasing functionality to Production and the communication around it.*Ensures there is enough work for the team and the “What” and the “Why” is defined enough, based upon user interviews, market research, and other analytical techniques.*Led software dev team through an initial product release of a commercial auto quoting web application to internal users. Setup deployment processes with multiple stakeholder groups for widespread knowledge sharing

*Lead facilitator for multiple technology product delivery teams. *Facilitates multiple technology product delivery teams assisting in bringing new products to market and/or maintaining product health through feature enhancements and code improvements.*Facilitates initiatives of varying complexity from initiation through release, providing oversight to ensure alignment with Agile Scrum and/or Kanban practices.*Provide support, education, and training to other Agile teams in applying Agile Scrum and Kanban principles. Initiated first, formal Scrum Master Community of Practice with seven junior colleagues.*Removes impediments to delivery through the proactive management of external dependencies, team problem solving and the development of new solutions or approaches to ongoing challenges.*Generates metrics for the teams to use and learn where improvements can be made. Implemented process to categorize tickets to help identify issues and trends from end users. *Promotes a collaborative team environment that fosters creativity and innovation. Created educational class to teach Agile to non-IT departments. Served as Office365 SME as the company transitioned to that software suite. Broke down inter-team communication walls with new collaboration channels.

Manage the successful delivery of projects and stakeholder’s expectations.*Directly manage all aspects of the project lifecycle and works with IT partners to oversee all SDLC phases of a project.*Incorporate Agile practices (Scrum and Kanban) with functional, technical, and business teams.*Managed $5 million dollar project over eighteen months to overhall the SAP SD Billings process for field jobs. This project took a week long process and shrunk it down to half a day.*Managed 12 month project that includes cross functional and technical teams to remove system barriers and include user designed interfaces for multi-district resource charging.*Scrum Master to the Enterprise Content Management team who’s products includes the Office 365 suite and large, construction industry document repository and transmittal system.

*Manages and coordinates activities of the IT - Accounting & Finance Engineering (ITAFE) team. *Responsible for communicating project workload, resource management and timelines that impact deliverables.*Works with IT management to resolve and address any daily issues with the ITAFE resources.*Responsible for tracking assigned duties of the ITAFE resources. knowledge of resource capacity to determine project feasibility, controlling and assigned work to engineers; recommending operating policies and procedures; analyzing department production and redesigning workflow if appropriate.*Generally manages all the daily tasks, tactical projects, employees, contractors and consultants to support IT - Accounting & Finance team.*Responsible for the maintenance of Infogroup's PCI Merchant systems, sales tax services for Small & Medium business units and client systems access to Oracle Financials - Accounts Receivable.

*Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.*Identifies resources needed and assigns individual responsibilities.*Manages day-to-day operational aspects of project and scope.*Reviews deliverables prepared by team before passing to client.*Effectively applies infoUSA methodology and enforces project standards.*Prepares for engagement reviews and quality assurance procedures.*Minimizes infoUSA exposure and risk on projects.*Ensures project documents are complete, current, and stored appropriately.*Tracks and reports team hours and expenses on a weekly basis.*Manages project budget.

*Develops, directs, and manages medium to large size projects with medium level of complexity. Performs business systems analysis, cost benefit analysis, functional analysis, operational reviews, testing, training, and delivery of product start-ups, de-conversions, transfers, new system features and product enhancements. *Provides support and direction to team members, Project Analysts, vendors, and appropriate First Data departments. *Identifies opportunities to streamline procedures, enhance revenue, and improve product efficiency. *Follows the established Project Methodology to ensure timely, cost effective delivery of all projects and minimizes First Data and First Data client base liability exposure.

*Primary representative for the servicing of medium to large size clients. *Acts as a liaison between the client and Output Services. *Provides options and advice to meet client objectives as well as Output Services objectives. *Fosters positive relationships with the client and internal departments. *Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements and assures client satisfaction with Output Services. *Direct project management activities, using standard project methodology, to ensure projects are effectively planned and executed. *Provide support and direction to the client, project analysts, vendors, and other First Data departments. *Consult with internal and external clients regarding business / system requirements and associated issues. *Identify opportunities to streamline procedures, enhance revenue and improve product efficiency.

*Supervision of work force: 25-35 employees *Assess performance; corrective action; job evaluation; communication of management policy; monitor attendance; train in all aspects of position; approve and control overtime; hiring and dismissal of associate employees. *Maintain full responsibility for statement production equipment. Conduct daily start-up meetings; monthly communication and recognition meetings. *Scheduling of production. *Meeting or exceeding internal turnaround standards and product quality levels. *Review, maintain, and update department operations procedural manual as required by changing production environment. *Monitor production and prepare efficiency reports on daily, weekly, and monthly basis. *Develop technical knowledge of equipment and production specifications. *Compliance with OSHA regulations. *Recommend procedural changes to management. Fill in the absence of Shift Manager.