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@northwesternmutual.com
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Michael Hook is listed as System Engineer at Northwestern Mutual at Northwestern Mutual, based in Waukesha, Wisconsin, United States. AeroLeads shows a work email signal at northwesternmutual.com and a matched LinkedIn profile for Michael Hook.
Michael Hook previously worked as System Engineer II at Northwestern Mutual and Senior Level 2 Analyst at Northwestern Mutual. Michael Hook holds Associate’S Degree, Information Technology from Waukesha County Technical College.
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AeroLeads found 2 current-domain work email signals for Michael Hook. Compare company email patterns before reaching out.
I am a unique individual with a knack for computers with a background in police science. At first, you may think Criminal Justice education would not be useful. However, I have discovered how very useful it has become. It gave me Communication Skills, Critical Thinking Skills, and Problem Solving Skills. How I use my CJ background has made me stand out and be very effective:1. Draw from my CJ background using my conflict resolution training and the acronyms I keep in the back of my head of OIR and KISS from that to keep me consistent, and efficient.a. Opening-Information gathering-Resolution b. Keep-It-Simple-Stupid2. Be clear and precise with my word choice. 3. Adjust level of technicality to the caller and audience, after explaining something, check to make sure they understood.4. Always have the attitude of “I’m here to help you” never bark at people to do things.5. Use verbal judo to deescalate an upset caller. It is very difficult to help someone if they are upset. If I have to I will let them get it out of their system then call them back to help.6. Always have carrots. Never rely on just stick. People will respond to assistance, not orders.7. Always follow up.
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Milwaukee, WI, US
Teir 3 operations work. Problem management, training teir 2 analysts, ticket metric analysis, take escalations of teir 2, lead assisive technology Support. work primarily focus on platform support such as windows, Mac, VDI, as well as specialized in advanced SSO and AAD troubleshooting.
Menomonee Falls, Wisconsin, US
Level 2 and 3 support for Various projects.
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Michael Hook works for Northwestern Mutual.
Michael Hook is listed as System Engineer at Northwestern Mutual at Northwestern Mutual.
AeroLeads has found 2 work email signals at @northwesternmutual.com for Michael Hook at Northwestern Mutual.
Michael Hook is based in Waukesha, Wisconsin, United States while working with Northwestern Mutual.
Michael Hook has worked for Northwestern Mutual, Kohl'S, and Atc Corporate Security/Per Mar.
You can use AeroLeads to view verified contact signals for Michael Hook at Northwestern Mutual, including work email, phone, and LinkedIn data when available.
Michael Hook holds Associate’S Degree, Information Technology from Waukesha County Technical College.
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