Michael Hooker Email & Phone Number

Canada

As a Night Shift Supervisor, managed a team of 40 employees located across southern Ontario, including a group of 8 mobile security guards. My responsibilities included coordinating with investigators and security personnel to oversee the collection of reports and evidence. I played a key role in summarizing all submitted information and was actively involved in responding to conflicts among employees and incidents involving the public. This role demanded strong leadership skills and the… Show more As a Night Shift Supervisor, managed a team of 40 employees located across southern Ontario, including a group of 8 mobile security guards. My responsibilities included coordinating with investigators and security personnel to oversee the collection of reports and evidence. I played a key role in summarizing all submitted information and was actively involved in responding to conflicts among employees and incidents involving the public. This role demanded strong leadership skills and the ability to handle a diverse range of responsibilities in a dynamic night-shift environment. Show less

Ontario, Canada

In my previous role, I facilitated the onboarding process for new employees by conducting orientation sessions and ensuring a smooth integration into the business. I was responsible for designing and developing training programs, whether outsourced or in-house, and I carefully chose appropriate training methods such as simulations, mentoring, and professional development classes. Additionally, I actively marketed available training to employees, keeping them informed about upcoming… Show more In my previous role, I facilitated the onboarding process for new employees by conducting orientation sessions and ensuring a smooth integration into the business. I was responsible for designing and developing training programs, whether outsourced or in-house, and I carefully chose appropriate training methods such as simulations, mentoring, and professional development classes. Additionally, I actively marketed available training to employees, keeping them informed about upcoming sessions. Staying abreast of new training methods and techniques was integral to my approach. I contributed to instructional effectiveness assessments, collaborated with internal stakeholders, and engaged with experts to refine instructional design. Furthermore, I meticulously managed our curriculum database, training records, and in-house training facilities and equipment to ensure a comprehensive and up-to-date training environment. Show less

Mississauga, Ontario, Canada

- Formulating responses to remote asset protection.- Case management of active investigations nationwide.- Leadership, Management, and guidance of personal on site.- Coordination of a national mobile security team.-communication/ dispatch/ administrative operation tasks. -Implementation of IT maintains based skills.

Toronto, Ontario, Canada

- Responsible for customer service training.- Client relations, public relations training.- Correspondence with contractors- Carried out and implemented the responsibilities of guard reviews and deployment standards.- had to utilize critical thinking, problem solving, and core knowledge base.

Responded to criminal activity, customer safety, and client standards. Engaged in the implementation of standards for client services and facilitated the training of employees on site.

Toronto, Ontario, Canada

Provided information, direction, and facilitated customer experience in all the retail locations. Integrated loss prevention and asset protection of merchandise and property. Ensured the standard of safety for the public, customers and staff.

Toronto, Ontario, Canada

- Responsible for review and evaluation of Use of Force incidents.-Administrative implementation of training material.- Demonstrator of the process and execution of maneuvers, techniques, and body language.- Implemented class presentations.- Coordination of industry related information with a variety of trainers.-Knowledge base of the three levels of Law/ and enforcement.

- Event management of large scale business environment.- client contact and communication.- Lead the training and development of retail loss prevention and uniform employees.- Coordination of commercial divisions operation.- Administration and documentation of company policy, standards, and processes.- Direct contact with a verity of law enforcement agencies.- Scheduling and resources planning.- Implementation of OSHA standards.

Responded to public, customer, and client issues, and facilitated the actions required to resolve conflicts and complaints. Provided the necessary information and re- training of employees to accommodate the highest level of customer satisfaction/ service.

Responsible for the administrative management of all departments of product tracking, and distribution of products and merchandise on the CNE grounds

Toronto, Ontario, Canada

Accountable for the tracking of merchandise, stocking of products, and providing priority service for guests, clients and staff.

Facilitated the access control, smart serve requirements of the facility. Accommodated the safety and satisfaction of guest, clients, and the facility staff.

Toronto, Ontario, Canada

Responsibilities include the observations of CCTV, DVR, and NVR systems. The documentation process, distribution of access control means, and key control.

Toronto, Ontario, Canada

Provided the secure access for contractors to high profile client units, and ensuring the protection of their merchandise and property. Maintained the highest level of customer service on site for large scale events and access control methods to provide safety and security.

Toronto, Ontario, Canada

Liable for the protection of clients such as The Four Season Theater for Performing Arts, Saint Michael's college school, and the Supermarket lounge.

Charged with the responsibilities, tasks, and duties of management of sites such as The Toronto Beer Festival, Strikers Bar and Grill, The Wine and Cocktail Show, cirque du soleil, The Design Exchange, Library Grand, The Carlu, The Docks Night Club, and a verity of private and public events.

Maintained the security and access control for large scale events including Toronto Beer Festival, World Electronic Music Festival, The 1000 island festival, Velcro Music Festival, This is London Night Club, The government night club complex. Provided security services for high profile hotels including Hotel le germain, The Weston Harbor castle, The sheridan.

Toronto, Ontario, Canada

Achieved the certificate of the wine council of Ontario to facilitate and compliment a variety of wines for food pairings, learned the G.T.E.M. (Go The Extra Mile) customer service model to accommodate a verity of service responsibilities.

Toronto, Ontario, Canada

In the years of service for the 2605 RCAC, progressed to the rank of Master Corporal. Had the responsibilities of training new cadets, and deploying them on field exercises at location such as Blackdown Cadet training center C.F.B. Borden, C.F.B. Downview (Toronto). Participated in Winter warfare games with the affiliated 709 Signals/ Communications reserve unit out of Fort York armory.

Toronto, Ontario, Canada

Through team work base exercises, community involvement, volunteering, fundraising, and achieving an assortment of skill based badges through experience, learned a variety of skills for everyday use.