2006 - 2008 IBM Service Management SolutionArchitect Team solution design (TOGAF) in service management to meet customer needs. Architectural design, solutions selling, and “Burn-Down” of Enterprise License Agreements. I cover Business Automation, Performance Automation, Storage, Security, Asset Management, Service Management (SLAs), CMDB, Networking, IT for energy (Green), unified communications, business process modeling, virtualization, SOA, and ITIL processes. Delivering IBM innovation and on-demand technology within my accounts.2002- 2006 IBM Certified Sr. IT SpecialistProvided technical guidance to EDS and ACS. Directly involved in growing revenue to 1.8 billion dollars and renewing the ELA. Achieved by designing solutions, demonstrating the products, proof-of-concepts testing, presentations, project management, RFI/RFP documents, and Statements of Work/DOU. I designed and deployed complex solutions.1998- 2002 IBM Principal Account Engineer/TTL I provided and coordinated the customer with technical assistance to deploy successful solutions. Facilitated the increase of revenue by 10% while managing resources and expenses. Provided and coordinated all necessary customer assistance during deployment of Tivoli Products though-out the life cycle of the account. This included: onsite technical assistance, liaison between the different organizations, presentations and technical project management.10/96- 04/98 IBM Sr. Technical Account ManagerManaged multi-level relationships with several large accounts. Enhanced customer satisfaction and increased references and revenue. Responsibilities included: ownership and accountability for success of the software deployments and implementations. Yielding positive problem resolution. Developed, executed, and tracked account plans. Managed and ensured vision propagation throughout customer base. Project management of IT infrastructure.Specialties: Legislative and Industry governance standards (SOX, HIPAA, PCI DSS, CobiT, GLBA, SAS 70, IS027002), Enterpise Asset management, Enterprise Content Management and IT Asset management. Design and sale of: Public Cloud, Private Cloud, Hybrid Cloud, SAAS, IAAS, and PAAS Experience with systems/services management products including BMC, CA, HP OpenView, IBM/Tivoli, Novell, McAfee, PGP, IronPort, Websense, Bluecoat, EMC, RSA, and Critical Watch
Listed skills include Pci Dss, Cloud Computing, Mcafee, Z/Os, and 57 others.
