Consulting Technical Analyst (DCTA) is a resource to the technical personnel assigned to the division facilities and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division, and participates in onboarding new technical staff. The DCTA champions standardization, utilization, optimization, and use of best practices in Technical Services. The DCTA participates in facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. The DCTA will understand and support a broad range of facility-based IT&S equipment, define standards, and create supporting technical documentation. Advanced hands-on technical support is provided across a broad range of technical areas and this position will act as part of a mobile project team, as needed. Problems beyond the scope of ability or responsibility of the facility technical team are communicated in a timely manner to appropriate division-level support staff. The DCTA acts in concert with Division departments and Facility IT staff. The DCTA adheres to and supports IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.

Implement and support the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software productsCommunicates and escalates incidents and requests beyond scope of ability to senior service resourcesLogs and tracks incidents and requests; reviews incident and request tracking databasesProvides 24x7 on-call support based on division ITG staff rotation, and carries a pager as warrantedInvestigating hardware problems and performs minor system hardware and communication connection repairsActing as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new constructionParticipating in meetings, committees and continuing education to improve individual, departmental and organizational performanceAid and train users on proper use of division and/or facility technologyMentoring and training of Division Technical AnalystsParticipating in facility-based ITG project planning, as neededMaintaining and protecting confidentiality with regard to all aspects of patient care and employee information

Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software productsResponds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility usersAnalyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as neededLogs and tracks problems; reviews problem tracking databasesMentors, trains and supports entry-level technical analystsPerforms facility-based moves, adds, and changes (MACs), as neededMaintains documentation for each incident or request, and escalates complex problems to the next level of support per documented proceduresProvides 24x7 on-call support based on division IT staff rotation, and carries a pager as warrantedAids and trains users on division and facility technologyPerforms preventative maintenanceRecommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and softwareEffectively works with customers, Service Desk and Technical Services personnelParticipates in meetings, committees and continuing education to improve individual, departmental and organizational performanceAdheres to and supports HCA IT&S standards, policies and proceduresMaintains and protects confidentiality with regard to all aspects of patient care and employee information

Fully support, configure, maintain and upgrade corporate customer’s networks and in house serversInstall and integrate new server hardware and applicationsSupport and administer third-party applicationsEnsure network security and connectivityMonitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknessesSet up user accounts, permissions and passwordsResolve problems reported by end userDefine network policies and proceduresSpecify system requirements and design solutionsResearch and make recommendations on server system administration

Fully support, configure, maintain and upgrade corporate customer’s networks and in house serversInstall and integrate new server hardware and applicationsSupport and administer third-party applicationsEnsure network security and connectivityMonitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknessesSet up user accounts, permissions and passwordsResolve problems reported by end userDefine network policies and proceduresSpecify system requirements and design solutionsResearch and make recommendations on server system administration