Michael Hoopingarner Email & Phone Number

Truckee, California, United States

Truckee, California

Pebble Beach, C

The Beach & Tennis Club

• Manage all non-food and beverage areas of clubhouse operations, such as front desk, engineering, housekeeping, personal trainers, yacht club, valet and retail
• Monitor the budget and direct corrective action procedures as necessary to assure budget and operational goals are attained
• Monitor internal cost control procedures
• Plan and coordinate training and professional development programs for clubhouse personnel
• Assist the GM in developing and implementing long-range and annual plans, operating reports, forecasts and budgets
• Maintain consistent contact with members and help ensure maximum member satisfaction

Pebble Beach, California

• Oversee all day to day operations that relate to housekeeping in regard to individual, group, and special event requests including annual AT&T Pro-am, Concour d’ Elegance, and Pebble Beach Food and Wine
• Assisted with $1.8 million expense and $2.8 million labor budget
• Ensure the maintenance and cleanliness of a 161 guest room property in accordance with a five star standard
• Manage over 60 hourly employees and supervisory staff
• Establish standards and procedures for work of housekeeping staff, and plan work schedules to ensure above average service

Pebble Beach California

• Assisted the operations of the font desk, concierge, and housekeeping by rotating departments every 6 months
• Trained and shadowed several department heads as well as the GM’s of both the Lodge and the Inn
• Learned how to schedule staff in accordance with budget and forecasted occupancy levels
• Supervised workload for hourly and supervisory staff
• Learned how to process payroll and manage the time keeping system called Kronos
• Created rate variance reports that are sent to all executive members of the Pebble Beach Company

Truckee California

• Provide exceptional customer service during winter months by providing ski valet, tickets, merchandise, and suggestions for local activities
• Attempted to exceed member and guest expectations at Gray’s Crossing Golf Club during value seasons
• Assist players with arrival, player experience, and departure
• Trained on People Soft, (point of sails systems)

• Delivered high-end ski rental equipment to customers across the Lake Tahoe Basin
• Packed, delivered, fitted, all equipment while providing an experience to the customer
• Sold an assortment of brand name ski equipment and outerwear to customers

• Coordinated youth and adult sporting activities
• Scheduled officials for youth basketball
• Managed adult basketball for two seasons
• Assistant golf shop manager two seasons at Ponderosa Golf Course, (ran by TDRPD)

Provided guests of the Spanish Bay Golf Course with exceptional customer service skills

Bachelor Of Applied Science (B.A.Sc.), Recreation And Parks Management

Associate'S Degree, Universal Studies