Michael Horack Email & Phone Number

The past 11 years I have been driven to make a difference in the Client Services sector, within the Property industry: with the focus on a large rental portfolio. I am full of passion and have a successful record over the years. As a professional, I seek an opportunity within a similar industry or role. I bring years of experience in client services rapport, Lease agreements and mandates, client retention and property inspections. Operating under a license to Debt Collection and Recover bad rental debt, I have the skill and experience in the pre-legal stages and processing leading to the Legal PIE application process. Part of my responsibility was to prepare, serve and attend to matters at the Rental Housing Tribunal. My goal is to become part of a growing property agency in which I can share a wealth of my skill set Eg. Comparative Market Analysis, Trends, Marketing and Advertising, Pre-Legal Processing of defaulted client’s; such as Debt Collection and Recovery.I am a hardworking, dedicated and loyal ambassador to Client Services and can be trusted to add many more successful stories to my working ability.• Vetting and Validating new rental applications to approval • Documenting of new procedures and policies for Lease Agreements and Mandates• Dealing with escalated client enquiries, queries and complaints• Liaising with all stakeholders w.r.t reported matters across portfolio’s • Managing of the Marketing and advertising of rental opportunities across major platforms• Preparing of a number of Training Modules and presenting training for both work related subject matter as well as personal inspired growth subjects • Dealing with prospective tenants and new owners (renewals and new lead generation• Facilitating mediation negotiations between tenants and landlords and to ensure all needs and expectations are met• Preparation and the Facilitating of escalated matters to the Rental Housing Tribunal• The Collating and Preparing of Management reports• Facilitating and assessing Maintenance queries and disputes• Building of relationships with existing and new potential clients• To assist and prepare legal files: working closely with an Attorney at Law• Assisting with all aspects of the Legal Process w.r.t Rental Accounts• Managing Debt Collections and Debt Recovery processing • Compliance of the various Acts. (Rental Housing Act, Sectional Title Act and the Consumer Protection Act)• Knowledge and understating of the Rental Accounts and payment requirements• Knowledge and understanding of Rental Inspections and Body Corporate governance