Michael Houghtalin Email & Phone Number

Tampa, Fl, Us

Tampa/St. Petersburg, Florida Area

Independent sales representation high end gifts and jewelry.Our goal is to raise the customer’s experience and achieve our partners full retail potential. We bring a proven sourcing knowledge and factory resources - as well as remarkable creativity and passion - that, over time, makes our core purpose attained. We endeavor to vary the merchandise assortment, elevate sales and maximize the buyer experience –every day. All of these elements work together to promote a successful retail location.www.mh1503inc.com

Clearwater Fl

• Made outbound calls to health plan members or receives incoming calls from health plan members to coordinate and schedule in-home visits with nurse practitioners, answer questions, provide resolution to participant and/or provider issues.• Explained the benefits of health risk assessments for client and overcomes objections to successfully book client.• Made outbound appointment setting calls and follow-up calls.• Utilized proprietary computer application to manage client work list for day, accurately and concisely documented customer feedback and special needs indicated during each call in. Identified and addressed the patients’ issues and anticipated future needs by providing additional information, as needed.• Navigated in a Windows-based system to access the appropriate information to service the customer.

Tampa/St. Petersburg, Florida Area

Experienced management, sales and purchasing professional highly skilled in all areas of corporate operations. Specific expertise in processing overseas purchases, identifying best source, inventory and vendor management. Business owner of wholesale import/export company with $3M revenue annually in 23rd year of operation. Excellent people management, technical and communication skills.

Miami, Fl.

Operations Manager• Responsible for selecting, training, and developing a staff of 20 to 30 direct reports with an annual revenue budget of approximately $2.5 million.• Responsible for developing, monitoring, and implementing service metrics.• Handled customer escalations.• Designed process flows for new and existing product manufacturing to inventory to distribution management system (Insight Pro).• Conducted meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures.• Maintained accurately all required reports/paperwork, payroll, performance reviews and personal record statistics through established paperwork guidelines.• Ensured safety methods and programs are implemented and maintained.• Ensures cost effectiveness of operations through established control of equipment, utilities and supplies.• Maintained contact with customers (internal and external) with regard to conditions affecting the service level of area served.• Controlled movement and activities of all related products to ensure maximum efficiency.Inventory Management and Loss Prevention Controls• Analyzed statistical reports of inventory, current sales and historical data to establish optimal stock levels to maximize sales potential and maintain company cash flow• Established shipping and receiving processes to account for inventory prevent lossesVendor Management• Coordinated production with 110 domestic and international vendors to ensure timely delivery to meet customer expectation; after issuing purchase orders, monitored order status, problem identification, mitigation and resolution, arrange final paymentProduct Safety Compliance• Established procedures to meet lead safety requirements of Consumer Product Safety Improvement Act (CPSIA); distributed standards, monitored vendors’ compliance and managed results on corporate web site

Managed complete process cycle from order origin, product approval, production, shipping logistics and final payment for upwards of 250 inventoried items annually, from over 30 international vendorsVendor ManagementCoordinated production with 110 domestic and international vendors to ensure timely delivery to meet customer expectation; after issuing purchase orders, monitored order status, problem identification, mitigation and resolution, arrange final paymentInventory Management and Loss Prevention ControlsAnalyzed statistical reports of inventory, current sales and historical data to establish optimal stock levels to maximize sales potential and maintain company cash flowEstablished shipping and receiving processes to account for inventory prevent lossesProduct Safety ComplianceEstablished procedures to meet lead safety requirements of Consumer Product Safety Improvement Act (CPSIA); distributed standards, monitored vendors’ compliance and managed uploading of test results on corporate web siteEmployee TrainingTrained employees to use Ensite Pro Distribution Data Management System (DDMS) , and processes for purchasing, receiving and inventory management

Import Buyer• Managed complete process cycle from order origin, product approval, production, shipping logistics and final payment for upwards of 250 inventoried items annually, from over 30 international vendorsVendor Management• Coordinated production with 110 domestic and international vendors to ensure timely delivery to meet customer expectation; after issuing purchase orders, monitored order status, problem identification, mitigation and resolution, arrange final paymentInventory Management and Loss Prevention Controls• Analyzed statistical reports of inventory, current sales and historical data to establish optimal stock levels to maximize sales potential and maintain company cash flow• Established shipping and receiving processes to account for inventory prevent lossesProduct Safety Compliance• Established procedures to meet lead safety requirements of Consumer Product Safety Improvement Act (CPSIA); distributed standards, monitored vendors’ compliance and managed uploading of test results on corporate web siteSales• Cross trained in Tele-sales, Customer Service, Trade show representation and set-up

Fort Worth, Tx.

Accounts Receivables and PayablesCustomer ServicePhone Sales, RetailPurchasing via Electronic Data Transmission, Month End Functions (Data Compilation/Report Generation)Staff Management

Promoted from Warehouse Personnel to Order Entry Supervisor, and finally Purchasing Manager; handled all procurement of office supply furniture from domestic vendors

Education record

Multi-/Interdisciplinary Studies, General, 3.5

General Courses

Education record

Business Administration coursework, 48 credit hours