I am a leader in delivering customer service excellence. I am an expert in understanding customer’s issues, problem solving and driving change.As a Collections Manager, I continuously strive to demonstrate best in class customer service, devise new and better ways of interacting with customers and improving the overall customer experience, helping AIB achieve its goal of building a bank that our customers can believe in.As a people leader, I am passionate in sharing my experiences through ongoing coaching and mentoring of staff. Enabling others to grow while achieving a balance in delivering results. My 3 traits are Leadership, Driven Personality, and Trustworthiness- I relish a challenge in developing my staff, I am an advocate in not asking someone to do something that I wouldn't do myself.- Change doesn’t always need to be big, quick wins can have the same impact to your customers. Some changes will not always work and it is important to learn from your failures in order to be successful in your future. - I strive to ensure my staff feel valued and secure to enable them to produce the highest level of results.My colleagues know me as a vibrant, passionate individual who is easily approachable for advice on issues they may have.I enjoy meeting new people, discussing past and current affairs and I am avid Irish sports fan