I have extensive expertise in leading multi-site, multi-channel, and multi-industry global support organizations, with a strong results-oriented focus. This experience has led to greater collaboration among stakeholders, business and revenue growth, cost optimization, industry leading customer satisfaction; and process innovation.I enjoy forging strategic partnerships with clients, product teams, and peers to best accomplish our company objectives. It is through these collaborations that I have also discovered a genuine passion for developing and empowering those around me.Key Items:- Support environments across all geographies consisting of 3-5 sites, 400+ seats, and 20+ skills.- 19 consecutive months exceeding industry leading customer satisfaction top box standards- $4 Million+ in cost savings through optimization by completing performance & business analysis- My Industry Experience includes Cloud Platforms, GPS Technologies, Health Care, Telecommunications and TravelSpecialties: Operational management, SaaS applications, B2B/B2C, relationship and partnership building, all WFM functions, performance analysis, project management, process design, and continuous improvement techniques, including application of Six Sigma DMAIC principlesAbout Me: I like to keep a sense of humor about things and travel often for both work and personal reasons. I enjoy time with my family, watching and playing sports, games and participating in outdoor sportsman activities. I volunteer when I can, most often by contributing to children's miracle network, and coach youth soccer.