Michael Howyn Email & Phone Number

Silver Lake, Los Angeles, California, United States

- Lead optician with extensive experience in supervising a high-performance team to ensure seamless daily operations and exceptional customer service in a fast-paced retail environment.- Expert in fitting, adjusting, and repairing eyewear, as well as educating customers on contact lens care, providing personalized vision care solutions while upholding company standards and optical best practices.- Demonstrated leadership in managing staff training, performance, and workflow, fostering an environment of continuous learning and professional development, with an emphasis on comprehensive optical knowledge, including contact lenses.- Dedicated to driving sales goals, enhancing customer satisfaction, and maintaining compliance with industry regulations, ensuring optimal patient outcomes for both glasses and contact lens wearers.

- Utilized a cloud-based CRM founded on JavaScript and Apex to meticulously track and manage sales activities, ensuring accurate data recording, efficient communication, and improved sales performance analysis for the team- Develop strategies to address customer needs, leveraging data insights to understand customer concerns, preferences, and expectations.- Foster a collaborative and supportive team environment by providing data-driven insight and recommendations to enhance customer service and store operations.- Employed cloud-based business application to deploy non-SQL inventory database for order management and inventory analysis, improving operational efficiency and inventory accuracy by 20%- Produced training documentation and mentored 7+ staff, leading to higher customer satisfaction on surveys

Rosemead, California, United States

• Handle cash drawer and coordinate delivery of cash via armed security personnel• Deliver exceptional service by greeting and serving customers in a timely manner• Train new employees for both front-of-house (FOH) and back-of-house (BOH) operations• Assist the General Manager in administrative activities• Is trusted with opening and closing establishment each day• Supported general managers at six different locations in 1yr period to provide support, store growth, and self-learning

Pasadena, California, United States

• Coached and trained new associates on customer service and product knowledge• Answered phone calls to customer inquiry about products• Made sure all departments were neat and tidy• Performed set up operations at the start of each business day• Restocked the sales floor, organized product shelves, and assemble products in proper presentation condition

Rosemead, California, United States

• Monitored live chat to determine customer's orders• Handpicked items on customers' lists with consideration of it being as sequential as possible• Provided customer reasonable product in lieu of when favored merchandise and goods are unavailable• Operated and maintained vehicle safely while planning delivery route as efficiently as possible• Fulfilled upwards of 12 orders a day

Bachelor Of Science - Bs, Computer Science

Computer Science

Education record

Certification