Michael Hu Email & Phone Number

Auckland, New Zealand

11 Aurora Terrace, Wellington, Wellington 6011

Level 10, The National Bank Tower, 205 Queen Street

• Provide Helpdesk Support (Level 1, 2) and infrastructure support (Level 3)• Troubleshooting hardware, software and network problems • Provide operating system updates, patches and configuration changes• Install and configure new hardware and software• Manage AD; use GPO to manage PCs• Use PowerShell to make scripts to do the system check automatically• Help user to solve PC problems and satisfy their requirements• Keep IT security policies• Use IBM help desk system and share point manage service request, change and incident; record troubleshooting acknowledge to the IT service system• Provide IT infrastructure and network support on LAN/Telecom, PC/Server and VoIP PBX• Backup system and backup tapes management• BCP plan and budget plan management, expense control • Communicate with users, understand their requirements and satisfy the users (face to face, through the phone or email)• Vendor management • IT project plan, action and management• Keep IT relative documents up to date

Auckland

• Backup customers’ data, update operating systems from the images• Troubleshooting of the customers’ computers• Communicate with customers, understand their requirements• Computer set-up and software install

Tianjin, China

• Embedded development by using C and C++• Communication and negotiation with customers and developers, make a bridge between them• Following the standard software development procedures to create suitable internal development procedures• Assigning tasks and schedule management• Team management

Tianjin, China

 Troubleshooting of hardware and software among more than 4000 users  Communicating effectively with different users Providing professional and technical support to users via phone and emails  Solving IT infrastructures’ (computers, laptops, servers, switches, routers, firewalls and so on)problems face to face in time  Satisfying the customers by good IT technical supports  According to different users’ different requirements provide my best support services  Being patient and nice to the customers  Making working area health and safety  Networking, client management and maintenance of the whole factory  ERP system management and maintenance  Data backup and disaster recover  Support LANs, WANs, network segments, Internet, and intranet systems  Maintain system efficiency  Maintain network and system security  Analyze and isolate issues  Identify user needs  Maintain integrity of the network, server deployment, and security  Assign configuration of authentication and authorization of directory services  Maintain network facilities, such as drivers, settings and printers  Maintain network servers such as file servers, VPN gateways, intrusion detection systems  Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches  Team management

Tianjin, China

 Supervise electronic parts producing process  Control the quality of production  People management in production  Production line 5S management  Distribute and manage production materials  Assign tasks reasonably  Reduce the waste rate of productive materials  Communicate and negotiate with different people and department  5S control.

Master'S Degree, Computer Science And Information Technology

Activities and Societies: Basketball, music, swimming

Graduate Diploma, Computer/Information Technology （Cyber Security）