Handle and carefully respond to all inbound and outbound customer inquiries. Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding. Provide excellent customer service by active listening. Work with confidential customer information and treat it sensitively. Compassionately handle sensitive situations surrounding health care needs, education, and prevention planning. Adhere to all client and regulatory compliance laws. Document all customer facing interactions. Engage leadership for support, when appropriate.

Plan and coordinate the weekly schedule for the Housekeeper’s, Linen, and Floor Techs. Responsible for all Environmental Service, Hospitality, and Floor Tech daily operations of the College Station Baylor Scott & White Health Medical Center. This includes overseeing the administrative functions, mentoring staff, conducting performance reviews, and plan and coordinate safety training. Responsible for all inventor, par levels, and ordering all hospital supplies related to Housekeeping, Floor Techs, and Trash Techs. I am very involved with all departments of the hospital making sure their floors, offices, lobbies, carpets are cleaned, and maintained always. Making sure all patient rooms in the hospital are cleaned properly and ready for the next patient. This process involves daily room inspection, patient satisfaction visits, and weekly testing of the all chemicals used to clean and disinfect each room at the hospital. I work closely with infection control following all their guidelines to ensure the patients quality of care and safety.

Plan and coordinate the weekly schedule for the Housekeeper’s, Linen, and Floor Techs. Responsible for all Environmental Service, Hospitality, and Floor Tech daily operations of the College Station Baylor Scott & White Health Medical Center. I order all Hospital supplies related to Housekeeping and Floor Techs. I am very involved with all departments of the hospital making sure that each room in the hospital is cleaned properly and is ready for the next patient. This process involves daily room inspection, patient satisfaction visits, and weekly testing of the Oxycide used to clean and disinfect each room at the hospital. I work closely with infection control following all their guidelines to ensure the patients quality of care and safety.

Plan and coordinate Bioquell operations using the Hydrogen Peroxide Vapor Technology reducing the risk for a Healthcare Associated Infection at Memorial Hospital. Developed a Bioquell presentation including topics such as Bioquell basic operations, infection control, and patient’s quality of care and their safety. I am the Hospitality lead covering for the Supervisor's when they are off. When I am not using the Bioquell equipment I am very involved in the daily operations of Hospitality as a Housekeeper or a Hostess. Presently running XENEX UVC Technology to reduce the risk of Healthcare Associated Infection.

PROFESSIONAL EXPERIENCEFDR Safety – Pemba Mozambique April 2013 - September 2015E.H.S. Safety Trainer (Contract position for Anadarko Petroleum Corp.)▪ Proficiently develop E.H.S. safety course curriculum including fall protection, safe driving techniques, electrical safety, First Aid CPR AED training, fire extinguisher use etc. Supporting country-wide operations including meetings, tests, training and preventative measures.▪ Proactively prepare daily and weekly safety training reports.▪ Effectively plan, coordinate and facilitate safety training to optimize productivity, efficiency and quality in fast-paced, high-pressure environments, with strong focus on the delivery of superior services.▪ Spearhead diverse operations and administrative activities ranging from mentoring, training and performance evaluation.▪ Efficiently execute E.H.S. training for a diverse group of contractors overcoming langue and cultural barriers.

 Supervise all aspects of land and subsea installation pipeline pre-commissioning projects including Fill and Gauge, Chemical Injection, Hydrostatic Testing, Dewatering, Pigging, Drying, Nitrogen Purge, and Vacuuming.  Effectively coordinate the E.H.S. aspects of the project including the Project Procedures, Equipment and Rigging Certifications, Site Safety Meeting, Risk Assessments, Near Miss Reports, Job Safety Analysis (JSA), Daily Tool Box Talks, and the platform or vessel Permit to Work System, including their Observation/Stop Card program. I successfully completed the 2 year subsea installation pre-commissioning project Block 31 offshore in Angola Africa for Subsea 7 and (BP) British Petroleum. Prepared and completed all project paperwork including Daily Site Reports, Commencement Reports, Field Tickets, Subsea Pumping Reports (Pigging), Chemical Injection Reports, Air Inclusion Reports, Hydrostatic Acceptance Reports, Dewatering Reports, Completion Reports

Purchased materials for the Metal and Wood Plants. Conducted all the safety training for both plants such as Hazard Communication (HAZCOM), Forklift Training, Hearing Conservation, Hand Safety, and the wearing of Personal Protective Equipment (PPE). Performed warehouse audits meeting Occupation Safety and Health Administration (OSHA) requirements.

As Distribution ISO Coordinator I developed their International Organization for Standardization (ISO 9000) procedures and performed internal audits which prepared Wilsonart to becoming ISO certified. I worked 10 years as Certified Safety Instructor training over 300 employees’ annually in Hazard Communication (HAZCOM), Forklift Training, Hearing Conservation, and the wearing of Personal Protective Equipment (PPE). I also completed a course and became a Certified Department of Transportation (DOT) 49CFR Dangerous Goods (Air-Road-Rail-Ocean) Instructor.