Michael Humphries Email & Phone Number

Mackinaw, Il, Us

Burlington, Ma, Us

Burlington, Ma, Us

Santa Clara, Ca, Us

Bloomington, Illinois, Us

Hanover, Md, Us

Working on migration from Cisco CUCM to AWS Connect.

Normal, Il, Us

Tier III support for network and server infrastructure. Support of Web infrastructure, including Apache, IIS, Web Application Proxy Manage, develop and maintain automation and monitoring through the use of Powershell, Solarwinds Orion, NCM, NPM, NTA, IPAM, SAM, Patch manager, Pingdom, Security and Event Manager (SIEM), and Papertrail log management. Develop and maintain Powershell scripts and modulesSupport all aspects of internal infrastructure including Windows Server 2012 R2- 2019 Datacenter, Linux, Cisco, Sonicwall, and Meraki devices. Support of the LAN, WAN and DMZ infrastructure including MetroEthernet, WiFi, VPN, Express Route. Implemented ITIL change processes, PCI and SOC 2 compliance. Work with auditors for all SOC 2 and PCI compliance related tasks Develop and maintain disaster recovery plan and all related documentation. Also perform all related testing and reporting on DR/BCP. Responsible for writing all policies and procedure related to physical security and data security for the corporation Manage a team of technicians to ensure that daily operations run at peak performance Setup and manage cloud environments, including Azure, AWS and Office265 Azure storage Azure AD and AD Connect Azure VMs Azure Express route, VNets, gateways, VPNs, Etc Azure Enterprise applications and federation AWS EC2 instances AWS VPN AWS Route 53 DNS Setup Various on-prem and hybrid storage environments Storage replica DFS, DFS Replication Traditional File servers including the management of all file shares Azure File Sync Manage all VoIP systems, including call controllers, call recording, border gateways, PRIs, SIP trunks, hard phones and soft phones. Develop, manage and audit all physical building security and all data security. Work with all clients and vendors to complete external security audits Complete regular penetration testing, and vulnerability testing including analysis and remediation.

Normal, Il, Us

Manage and maintain network infrastructure, Windows server infrastructure, and VMware infrastructure. Design and implement new strategic changes to grow and adapt to an ever changing needs.

Hanover, Md, Us

Teir II support for network infrastructure and Unified Communications network at State Farm Insurance. Support over 18000 routers and switches combined with Optimization, Acceleration, and Load-balancing. Assist in the development of support guidelines and maintain ITIL change processes. Play key role in unified communication project

Managed Internet Division of Prominent Local I.T. Firm. Developed new sales strategies as well as worked inside and outside sales opportunities. Managed and maintained WAN infrastructure to support all client networks , including DSL, T1, LAN, Wireless connectivity. Research and recommend new technologies for both company and client technologies. Lead Technical Sales Engineer for existing and new clients. Accomplishments:Increased overall customer sales, increasing new customer rate for hardware and software sales.Decreased Customer "churn" companywide.Proved the ability to work with new customer and increase the loyalty of existing customers.Lead technical advisor for new VoIP advances.

Moon Township, Pennsylvania, Us

Managed a team of technicians, over 4000 workstations and 15 servers across multiple locations. Managed a multi-million dollar budget annually. Acted as liaison between faculty/staff and executives on the matters of I.T. Worked to develop technologies that fit the curriculum and delivered optimal course delivery to the students.

Aas, Computer Systems Specialist

Aas, Computer Systems Specialist