Michael Hurth Email & Phone Number

United States

Worked as a leading Production Worker responsible for creating 100+ products.• Handled project launches and worked to solve manufacturing challenges.• Served as the main liaison between team units regarding technical consultation and production perspective.• Trained managers, team leaders, and technicians on the proper handling of equipment and initiating design changes.• Upheld the highest standards for safety compliance in the workplace.• Handled preventive maintenance, troubleshooting, and problem-solving tasks.• Learn all tasks in warehouse to provide help located anywhere in warehouse.• Daily activities included report auditing; monitoring outgoing consumer phone calls, live chat, and email conversations, providing feedback to agents, managing escalated consumer calls, approving reimbursement transactions, and coordinating consumer correspondence.• Assisted in establishing a method of reporting consumer safety incidents minimizing the risks for product recalls, drastically reducing bottom line costs.• Ensuring that customer service standards were consistently met through active floor service management processes handle; monitor all merchandise on inventory management systems to remain competitive.

• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.• Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.• Evaluated the performance of associates and mentored underperforming employees on ways to improve.• Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.• Provided a clean, safe, and comfortable environment for the family during shift Use exemplary time management.• Communicate with children's parents about daily• activities, behaviors, and related issues.• Provide care for mentally challenged children.• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.• Assist in preparing food and serving meals and refreshments to children. Instruct children in health and personal habits, such as eating, resting, and toilet habits.• Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.

United States

1. Required to receive products using radio frequency scanners and relocate products using powered- equipment (i.e.2. Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution.3. Checked product on inbound / outbound to ensure that items and quantities are correct and that there is no damage.4. Assisted in cycle counts and physical inventories.5. Safely and efficiently box/package customer products converted from raw material to ship-able goods utilizing box taper machines and manual packaging methods.6. Expected to understand aspects of production; adhere to strict safety, quality, and production standards.7. Worked with and around moving mechanical parts.

United States

• Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.• Improved the performance of individual team members by motivating and training each person.• Developed employees to improve their knowledge bases, increase team value and improve leadership potential.• Supervised staff, including development of team leaders to improve team management.• Ensured quality of food and service thru effective people and management skill.• Effective handled of labor and food targets to meet company goals Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.• Integrated people skills along with effective customer resolution to alleviate customer conflicts.• Learned and trained employees on new policies and products that were implemented at time of employment.• Hired new employees and followed up on their progress.• Responsible for quality, service, and cleanliness.• Monitored employees from Observation Post and from all areas of restaurant.• Prepared food while delivering a quality and fast made neat product.• Recorded inventory and labor targets at the end of shifts.