Assumption Senior Mortgage Sales Specialist (Safe)
Current• Conduct inbound/outbound phone interviews to capture customer information in loan origination system• Complete mortgage applications in a fast-paced environment with attention to detail• Generate customer disclosure documents in conjunction with operations support staff• Efficiently gather and organize customer financial statements, adhering to established deadlines• Expertly address and resolve escalated customer complaints, meticulously documenting all communications• Facilitate effective loan origination training and proficiently onboard new hire team members• Provide consistent coaching and constructive feedback for professional growth• Generate detailed pipeline reports and undertake project work for business partners• Collaborate with managers and business leaders to solve problems and resolve issues
