Michael Hutchens Email and Phone Number
Unusually persistent and gritty industrial/manufacturing and operations leader with 16 years of experience. A successful sales professional with a proven track record in territory development. Known for applying Lean principles and applications that deliver consistent increases in efficiency, productivity, revenue growth, cost reduction, and workplace safety. Practices continuous improvement and always seeks solutions. Manages based on research, data, KPIs, and insightful analysis. Works with an obsession for customer experience and satisfaction – driven to exceed expectations. Demonstrated focus on building and nurturing strategic relationships. Contributes impactful servant leadership to teams and projects. He fosters game-changing consensus and camaraderie without positional authority across diverse, multi-disciplinary stakeholders. Brings refined communication, presentation, and negotiation skills appropriate for C-level or for diverse audiences. Comfortable in demanding, fast-paced environments. Works with emphasis on ownership and accountability, and with a bias for action and a results orientation. Possesses relentless curiosity and growth mindset. Uncompromised integrity.Core Competencies• Operations strategy and management• Business unit planning, goals, objectives• Budgeting/forecasts• Equipment/facilities maintenance/repair• Workplace safety/quality/ISO compliance• Sound judgment/business acumen/decision making• Staffing/scheduling/manpower planning• Building/training/mentoring high-performing teams • Lean & Kanban practitioner/continuous improvement• Business strategy and tactical execution• Innovation/creativity• Project leadership/complex problem-solving• Obsession for customer experience/satisfaction• Uncommon collaboration and consensus ability• Organizational culture establishment and development• Employee development and evaluation
Crosstrac Equipment, Inc.
View- Website:
- crosstrac.net
- Employees:
- 10
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Territory ManagerCrosstrac Equipment, Inc.Gaylord, Mi, Us
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Branch Operations ManagerCrosstrac Equipment, Inc. Dec 2022 - PresentGaylord, Michigan, United StatesAs part of my current role, I oversee the daily operations of a forestry-focused heavy equipment dealership. Our main goal is minimizing customer downtime to maximize productivity. Being a multiline dealer, we offer a variety of machines suitable for cut-to-length operations from top brands such as Rottne, Komatsu, Timberpro, Barko, JP Skidmore, Logmax, and more, making us a representative of some of the most renowned names in the forestry industry.In addition to forestry equipment, we also sell and support Liugong Wheel loaders and excavators. Liugong, a global industry leader, collaborates with manufacturers like Yanmar, Cummins, Kawasaki, and others to produce high-quality machines designed to efficiently do the job at a competitive price point.As the Branch Operations Manager, I am responsible for:- Managing communication channels between different functions of the dealership- Ensuring compliance with various Standard Operating Procedures (SOPs) within the dealership and organization- Overseeing the parts acquisition function to ensure timely response to customers and order fulfillment- Communicating various branch and company-wide initiatives while ensuring compliance of all branch employees- Acquiring new employees- Evaluating the productivity of all branch employees- Supporting all functions of the branch including parts, sales, and service- Supervising the management of workflow within the shop and in the field- Engaging in short and long-term strategic planning- Providing customer service support to ensure customer satisfaction
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Director Of ServicesBulmann Dock & Lift Oct 2018 - Oct 2022Boyne City, Michigan, United States• Managed daily operations and a team of up to 30 to deliver customer experience, service, and communication beyond expectation. Directed seasonal and new product installations, internal and external customer equipment maintenance and repair, equipment acquisition, and new product flow from build completion to delivery and installation.• Contributed directly to 75% growth in annual department revenue, from $800K to $1.4M+ in 3 years.• Applied data-supported Lean and Kanban principles, driving efficiencies and reducing resource waste. Sought input from team members. Created and implemented standard operating procedures (SOP) and best practices. Conducted on-site visits and performance audits to support SOPs. Guided execution of organization initiatives.• Served as a member of the Executive Leadership Team. Evaluated P&L and operating results. Formulated long-term strategy toward growth, scale, and maximizing value. Partnered continuously with Manufacturing and Warehousing to assure on-time delivery and product installation.• Facilitated Quality and Safety Management System audits, collecting data, and collaborating with clients.• Championed team player mentality and servant leadership, establishing culture transformation and growth. Provided training, mentoring, staffing, scheduling, and employee evaluation and documentation. -
ManagerAspen Dental Nov 2017 - Oct 2018Gaylord, Michigan, United States• Managed daily operations of the practice rapidly increased practice profitability, productivity, and patient satisfaction. Led daily team huddles. Attracted and retained top tier employees. • Utilized practice metrics and underlying operational and behavioral metrics to stimulate practice improvement. o Increased treatment plan acceptance from 35% to over 60% through thoughtful new patient consultation. o Significantly increased percent of balance collections, new patient completion, and percent of schedule. o Supported practice profitability through operating expense controls and monitoring. o Utilized understanding of insurance companies and coverage verification to assist patients in qualifying for and accepting recommended/needed care.• Facilitated scheduling to support clinician needs. -
Sales ExecutiveDewitt Packaging Corp Mar 2015 - Jul 2017Greater Grand Rapids, Michigan Area• Established and grew a new territory, from the ground up while reporting directly to company President. Performed 20% ahead of plan in two years. Instituted strategies and business plan. Cultivated lead generation, qualified leads, and built active pipeline. Managed relationships to grow new and existing business.• Collaborated with clients to maximize value, to reduce costs, to identify solutions, and to expand opportunities. Fostered long-term, relationship-based interactions. Negotiated pricing. Prepared quotes and estimates. Researched and provided market trends, data, and competitive analysis and feedback. • Worked actively with engineering to design creative client solutions. Leveraged organization capabilities in partnership with other departments to obsessively exceed customer requirements. Followed and applied ISO:9001 quality management standards.
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District Manager/Area RecruiterTradehome Shoes Oct 2006 - Feb 2015Grandville, Michigan• Supervised and responsible for multiple store locations. Mentored and developed store managers and staff. Guided employee training and team building. Recruited and hired staff. Oversaw marketing and merchandising. Evaluated and improved store productivity. Cultivated store-to-store communication to share best practices, product knowledge, and to drive sales. Focused on and passionately grew customer experience and satisfaction.• Repeatedly managed stores to record growth and total revenue. Set annual sales record of $620K at his first store, 35% above previous record year. At his second location, led the store to 3 consecutive years of record sales, surpassing previous record of $820K, delivering $900K first year, $950K second year, and $980K the third year. At his 3rd store, he eclipsed the previous year sales by 15% and never produced a down year, climbing to $1.4M in sales and lifting the store from #15 in the company to #9.• Named #1 from among over 500 employees. Consistently, over 9 years, recognized among top sales performers in the organization. Led store sales increases, including record-setting volume and growth during economic downturns. Designed and conducted regional and store sales competitions.• Researched, produced, and implemented new product line introduction plans.• Chosen as the go-to store for new product testing and introduction.• Joined charitable fund-raising efforts with in-store participation, growing brand while supporting the community.• Supported and partnered with multiple Vice Presidents on various projects and strategy initiatives
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Marketing InternIlitch Holdings Inc. Jun 2005 - Aug 2005Detroit, MichiganAssist marketing efforts within Little Caesars Pizza Kits fundraising program. -Help conduct focus groups on existing products as well as new test products. -Compiled and analyzed focus group information, then delivered that information to marketing team. -Conducted supplier interviews, researched competition, and attended press events with top fundraisers.
Michael Hutchens Skills
Michael Hutchens Education Details
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Industrial Marketing And Management -
Michigan Technological UniversityMarketing/Marketing Management, General
Frequently Asked Questions about Michael Hutchens
What company does Michael Hutchens work for?
Michael Hutchens works for Crosstrac Equipment, Inc.
What is Michael Hutchens's role at the current company?
Michael Hutchens's current role is Territory Manager.
What schools did Michael Hutchens attend?
Michael Hutchens attended Michigan Technological University, Michigan Technological University.
What are some of Michael Hutchens's interests?
Michael Hutchens has interest in Marketing, Daughter Ellie, Merchandising.
What skills is Michael Hutchens known for?
Michael Hutchens has skills like Sales, Sales Management, Customer Service, Merchandising, Marketing, Team Leadership, Competitive, Recruiting, Interviews, Training, Retail, Management.
Who are Michael Hutchens's colleagues?
Michael Hutchens's colleagues are Brian Bila, Trevor Campbell, Anthony Radeka, Jennifer Mork, Ryan Herbst.
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Michael Hutchens
Professor Of Anesthesiology And Perioperative Medicine At Oregon Health & Science UniversityPortland, Or5gmail.com, thenar.com, ohsu.edu, va.gov, va.gov3 +150349XXXXX
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