Michael I. Email & Phone Number

Boston, Ma, Us

San Jose, Ca, Us

San Jose, Ca, Us

Turbonomic’s autonomic platform enables heterogeneous environments to self-manage to assure the performance of any application in any cloud. Turbonomic’s patented autonomic decision engine dynamically analyzes application demand and allocates shared resources in real time to maintain a continuous state of application health. Launched in 2010, Turbonomic is one of the fastest growing technology companies in the virtualization and cloud space. Turbonomic’s autonomic platform is trusted by thousands of enterprises to accelerate their adoption of virtual, cloud, and container deployments for all mission critical applications.

Zerto provides enterprise-class business continuity and disaster recovery (BCDR) solutions for virtualized infrastructure and cloud. Zerto won Best of Show at VMworld 2011, as well as 2011 Product of the Year Gold Award because our software, Zerto Virtual Replication, is the industry’s first hypervisor-based replication solution for tier-one applications. Zerto Disaster Recovery solutions replace traditional array-based BCDR that was not built to deal with virtual environments.

AppNeta provides SaaS solutions for exceptional performance of business-critical applications. By bringing together server-based application performance insight, network-based application performance insight and comprehensive end-user experience monitoring, AppNeta solutions enable customers to easily find and fix performance issues in the application, through the network, to the end user. This broad and granular level of visibility gives customers all the insight they need to see across Web, mobile and cloud-delivered applications to identify tough performance bottlenecks. - Responsible for the technical enablement and pre-sales support of the Network Product Service offering PathView Cloud.- Work with the sales team to address technical objectives, maintain accounts and close new business opportunities. - Facilitate close ties with Product Management, Technical Support and Engineering & Sales teams to ensure successful deployment & implementation of the PathView Cloud Network Performance Monitoring Suite.- Deliver multiple daily product demonstration to key prospect accounts via GoToMeeting Webinars.

Boston, Ma, Us

- Responsible for owning the technical sale for our PathView Cloud solutions.- Demonstrate the value of PathView Cloud solution to customers.- Understanding a customer’s IT/network environment and articulate how our network performance tool can be easily deployed to provide immediate value

Lead internal and external efforts to troubleshoot, replicate and document technical support issues relating to the Company’s cloud offering, integrations and associated network performance. Lead of the escalation team responsible for driving resolution of customer issues facilitating inter-department communication. Provided Pre-Sales Solution Engineering during end of the month deadlines resulting in the close of over $100,000 in new business over the course of the past twelve months.Drove proactive initiative providing visibility to Engineering, identifying enhancement requests to drive release prioritization and manage client satisfaction (NPS.) Partnered with Sales and Customer Success Teams to demonstrate best practices, document complicated/specific use cases and resolve key impediments resulting in increased adoption and product usage for over two dozen high value clients.

Boston, Ma, Us

Implement, manage, and troubleshoot existing network and system environments. Provides administration, operation management, and support for all computer systems, workstations.Implemented roll-out of new KVM system throughout Data Center.

Boston, Ma, Us

Managed helpdesk support providing hardware, application, and audio-visual assistance on an appointment and walk-in-basis. Responsible for capturing and documenting the details of an issue using a ticketing system to track and route problems, requests, and solutions.Deployed and installed new computers throughout the university, on ad-hoc basis.

Master’S Degree, Master Of Science (Ms), Innovation (Partial)

Bachelor Of Science, Computer Engineering Technology

Education record