Michael Chen Email & Phone Number

Iowa City, Ia, Us

Iowa City, Iowa, United States

Eastern Iowa

Customer Experience-Visited Authorized Retailer stores to ensure customers received an exceptional experience and comprehensive information about their Cricket Wireless purchases.Brand Integrity & Promotion Monitoring-Observed Authorized Retailer operations to inspect the consistency and effectiveness of company-initiated promotions, ensuring that the customer experience was optimized and the brand was upheld to the highest standards.Liaison & Issue Resolution-Acted… Show more Customer Experience-Visited Authorized Retailer stores to ensure customers received an exceptional experience and comprehensive information about their Cricket Wireless purchases.Brand Integrity & Promotion Monitoring-Observed Authorized Retailer operations to inspect the consistency and effectiveness of company-initiated promotions, ensuring that the customer experience was optimized and the brand was upheld to the highest standards.Liaison & Issue Resolution-Acted as a key liaison between Authorized Retailer Principals and the company to identify, address, and resolve operational or customer-related issues. Served as a primary point of contact for escalated customer concerns, ensuring timely and appropriate resolutions.Relationship Building-Planned and participated in grassroots events aimed at strengthening relationships with both Authorized Retailer Principals and customers.Training & Compliance-Delivered training on Cricket’s systems, products, services, and promotions, ensuring Authorized Retailers were well-equipped to sell Cricket’s offerings while maintaining compliance with company standards. Show less

Coralville, Ia

Collaboration with Retail Partners-Worked closely with store management and wireless sales teams at National Retail chains to ensure seamless execution of offers and promotions initiated by the company and its partners.Sales Associate Development-Mentored sales associates to ensure successful implementation of promotions; customized and delivered training tailored to each retailer's specific needs.Program and Training Management-Managed the rollout of National Retail… Show more Collaboration with Retail Partners-Worked closely with store management and wireless sales teams at National Retail chains to ensure seamless execution of offers and promotions initiated by the company and its partners.Sales Associate Development-Mentored sales associates to ensure successful implementation of promotions; customized and delivered training tailored to each retailer's specific needs.Program and Training Management-Managed the rollout of National Retail programs, tools, and training initiatives, ensuring smooth adoption and alignment with business goals.Strategic Planning & Relationship Management-Collaborated with retailer store and district management to plan and achieve shared objectives.Liaison & Issue Resolution-Acted as a liaison between retail stores and the company to identify and resolve issues, serving as the escalation point for customer concerns requiring attention beyond standard customer service. Show less