Michael Ibacache Email & Phone Number

Brazil

Oceans was founded by a team of professionals with extensive experience in the Ship Chandlers market by using their knowledge about their customers demands for quality service, punctuality, reliability and cost-benefit. We serve offshore based vessels, vessels in transit, oil rigs and shipyards. 7 Oceans Is physically based at the main ports from North to South of Brazil, thus expanding our coverage of service to vessels, which provides greater convenience for our customers.

Rio De Janeiro Area, Brazil

Prepare and follow up strategic and business plans for the Branch office, in accordance with the corporation’s management, analyzing and creating quotations, activities schedules and coordinating its implementation in the Branch Office structure and supporting the Corporation's Central Management when required.• Form, train and develop working teams with the necessary skills to achieve the corporation's business objectives and results within the Branch Office.• Analyze data and reports on operations, finances and other management information, in order to properly manage these areas, implement improvement actions and increase the profit of the Branch Office.• Establish a periodically client visits schedule, with the objective of strengthening the business relationship with them, making it easier to solve possible problems and meet their needs, aiming at business excellence.• Manage the Branch Office business activities, guiding the execution of working routines, eliminating pending issues and mitigate the appearance of issues that depend on your decision.• Establish priorities for you and your team analysis existing issues, demands and decisions to take, making the best use of the human, financial and technical resources available in order to achieve the results expected for the Branch Office.• Analyze and define actions on quotation, purchase approval, credit grant and other issues concerning the Brach Office directly, make decisions on your own, consulting Directors of the course of extreme values.• Supervision of customer service processes steps, monitoring thoroughly the actions of the Purchase Department, Logistics and delivery to customers, until they are completed.Identify appropriate advertising media and promotions, implementing their use within the standards defined by the Corporation, in order to ensure the proper Ranking of the Branch office in the market according to the strategic definitions of the Corporation Management.

Rio De Janeiro Area, Brazil

- Manage the sales team- Contact customers and schedule visits;- Prepare reports and spreadsheets;- Administer commercial proposals;- Maintain a database of clients in enterprise system;- Send requests to buy and sell;- Provide logistical support;- Budgeting,Sales Volumetries

Rio De Janeiro Area, Brazil

- Carrying out the Commercial activities of the Branch Office, receiving customer’s requests and managing the necessary procedures to perform the required services, in accordance with the corporation’s routines, in order to contribute to the programmed results to be achieved.- • Analyze customers' requests for quotation, giving one’s techinal advice and submitting the RFQ for approval in the subsequent steps of the process.- • Insert the customers ordering in the system for proper registration enabling the follow-up and the necessary actions from those responsible for the Stockage Area and Purchase Department.- • Supervise the Purchasing Department ove critical processes in this area, with a commercial point of view, in order to ensure timely service in the best interests of the customers.- • Maintain contact with customers, keeping them posted while dealing with processes to meet their demands and negotiating conditions that are more favorable to the company in the business.- • Issue documents related to the negotiations carried out such as, exportation, invoices issuance, transportation and transfer manifests, etc, following the corporation’s procedures.- • Perform external contacts and services, such as visits to customers, various surveys, etc. Always focusing on the bussiness improvement.- • Commercial rotines closure, monitoring documentation, producing a descriptive reports, inputting information to the control system and monitoring the paperwork processes for registration and follow-up.- • Act on after sales follow-up, contacting clients when necessary, negotiating solutions that meet the interests of the company in situations such as complaints, products returns and others.• Coordinate and control the company's commercial costumer service routines, supervising operations that occur outside the company's normal working hours, reporting all occurrences according to the branch office standards.

Italy

Assisted the Administrative Director in his duties and acts, upon delegation, supporting the Administrative Department in its various tasks.- Managed and supervised the Accounting Operators.- Supervised the SA&PI System – general functionality management, and the Points of Sale.- Managed the accounting system for the automatic registration of currency exchange operations.- Controlled the system for the dumping of the collecting/ payments operations and the printing of the Cashbooks and financial statements.- Efficiently managed the pre-debit rolling for the on-line authorization of credit cards.- Printed and collected Passenger bills.- Maintained the updating and activation of Price lists in SA&PI.- Provided training for Receptionists and Accounting Operators on managing passenger accounts and collection.- Assure quality of service in the Check-In Procedures.Created special opportunities to minimize payment lack.

Italia

- Visa and Passport control, verifying all non-EU documents, with special attention to those nationalities requiring visas - Co-ordination with the Port Agent regarding all requests during the Port of Call -Preparation of onboard final Passenger List and distribution of the list to all Heads of Department and to Port Agent. -Produce Daily and Final passenger movements Reports - Distribution of landing cards to the Guests, in cooperation with Administrative Director, Front Desk and Housekeeping – whenever applicable -Prepares all necessary Customs manifests and landing cargo manifests -Informs regarding the passenger status at stated times and when necessary. - Provide information and send communication concerning “Family Request” and “Family & Friends” for crewmembers. - Checking documents of the Technician coming on board for maintenance - Cooperate with Crew Purser for the production and distribution of crew Costa badges - Cooperate with Crew Purser concerning distribution of Company documents - Informs the Master at every departure concerning status of total passengers and crew on board.

Italy

Carrying out technical training session for the OperatorsEnsuring that all the Guest Services Operators provide professional and efficient serviceIdentifying training needed.Ensuring that the feedback is timely and well doneEnsuring good knowledge of the ship and its servicesHandling all requests and complaints in a professional and diplomatic fashionProviding wake-up callsAssisting with the translation of the information into the Guest’s language during the excursion, if neededEnsuring the proper handling of Lost & FoundElaborate and feed spreadsheetsControl of scales of receptionists,Select, train, and motivate the Guest Service Operators

Italy

Managed all operations related to onboard payments due by Passengers performing credit card registrations and collecting cash deposits.- Elaborated and organize reports to the Assistant Administrative Director.- Maintained the daily balancing/control of the transactions effected by the various point of sales.- Collect and sort signed Guest Checks / Fiscal receipts from points of sale.- Nightly balancing /control of the casino revenues.- Efficiently collect payments at the end of the cruise, assisting passengers as per request.- Currency Exchange.- Administering Guests messages- Providing assistance with missing articles and lost luggage- Cabin change control and registration- Preparation of invitations recap for the different parties- Assisting with embarkation and disembarkation formalities, in specific ports this includes collecting, photocopy distribution of personal ID (Passports) and Landing CardsControl on personal bank Cheques – Centax system

Italy

- Buffet Preparation, including cleaning tables and floor. - Replacement of materials and Food & Beverage. - Assure quality of service, guest satisfaction and maximize sales opportunities.

Ppd - Leading Development Program

Tourism