Michael Ibeh Email & Phone Number

Maidenhead, United Kingdom

London, United Kingdom

VisaHQ is a premier corporate international travel visa, passport, and software-as-service (SaaS) provider. My role has been to build and expand the corporate programme across EMEA region and to manage client relationships. • Built new corporate account management programme in EMEA, prospected and secured new corporate clients across FTSE100, 250 and F500 companies. Current forecasted pipeline of $13MM, secured revenue $3.2MM.• Managed, strengthen and grown the ongoing client… Show more VisaHQ is a premier corporate international travel visa, passport, and software-as-service (SaaS) provider. My role has been to build and expand the corporate programme across EMEA region and to manage client relationships. • Built new corporate account management programme in EMEA, prospected and secured new corporate clients across FTSE100, 250 and F500 companies. Current forecasted pipeline of $13MM, secured revenue $3.2MM.• Managed, strengthen and grown the ongoing client relationships across EMEA, liaised with branches and worked closely with operations to facilitate and deliver excellent client experience and service. Provided day-to-day issue resolution with key contacts at the client’s companies. • Drove client satisfaction, programme growth and acted as a point of escalation.• Opened additional sales channels and improved relationships with both internal and external stakeholders. • Successfully oversaw implementation of travel programmes within 17 companies - assisting corporate clients to increase transparency on their travel spend and data and to increase intercompany discipline in regards to visas arrangements as well as reduce leakage.• Attended networking events and provided presentations of company’s value proposition against client’s needs.• Carried our client orientation and assessment, project plans, customization, launch as well as ongoing support and measurement of travel portals and solutions while effectively managing project deadlines. • Collaborated with IT and other internal stakeholders on the design of corporate travel portals to ensure successful implementation as well as integrations of our visa portal with Concur, Cytric and other travel booking tools. Show less

London, United Kingdom

451 Research is a preeminent information technology research and advisory company. I joined the new business development team in order to expand client base within Europe and to sell IT research.• Generated over 70 new B2B sales opportunities within the first 3 months through systematic prospecting, networking, cold calling and effective trial management.• Introduced new business development strategies based on customer feedback while working closely with marketing on increasing the… Show more 451 Research is a preeminent information technology research and advisory company. I joined the new business development team in order to expand client base within Europe and to sell IT research.• Generated over 70 new B2B sales opportunities within the first 3 months through systematic prospecting, networking, cold calling and effective trial management.• Introduced new business development strategies based on customer feedback while working closely with marketing on increasing the brand awareness in the UK and Europe. Made regular recommendations on product and channels improvements to the VP of sales and US headquarters. Played a key role in company initiatives for developing new projects for future use. • Frequently proactively communicated with clients, lead conference calls and scheduled, organized and lead regular client demos. • Questioned, matched and uncovered prospects’ unique business needs in order to manage the trial process, tailoring information that 451 Research provides to those needs.• When needed effectively collaborated with senior sales managers to implement complex deals and pitch proposals in person and over the phone.• Negotiated with customers and clients on behalf of the firm. Show less

London, United Kingdom

Serco Global Services was leading provider of Business Process Outsourcing solutions to both private and public sector organizations. I joined BT LivePerson campaign at its inception, to maintain, strengthen and grow the ongoing BT customer relationship and to sell telecoms products and solutions.• Boosted sales by 4% in the first year on the campaign by effective profiling and analyses of customer needs and subsequently determining the best solutions for the customer. Drove incremental… Show more Serco Global Services was leading provider of Business Process Outsourcing solutions to both private and public sector organizations. I joined BT LivePerson campaign at its inception, to maintain, strengthen and grow the ongoing BT customer relationship and to sell telecoms products and solutions.• Boosted sales by 4% in the first year on the campaign by effective profiling and analyses of customer needs and subsequently determining the best solutions for the customer. Drove incremental sales from existing relationships. • In 2014 achieved 111% of sales target with 8700 product sales, generated over £260,000 in sales to BT, over £4mil overall value, in previous years 2011-2013 achieved an aggregate of almost 28,000 product sales while being one of the top sellers on the campaign.• Exceeded annual sales quotas consistently by an average of 16% for three years by understanding customers evolving needs and engaging them directly with relevant products and solutions available - outperforming every other executive in my team.• Assisted with the development and introduction of new procedures and product solutions to measurably increase sales performance - used advanced analytics to drive service improvements in BT online digital customer engagement.• Drove consistently high levels of customer satisfaction, achieved an average customer satisfaction rating of 91% (set target 85%) through developing a high level of proficiency in customer service and understanding the link between business growth and customer satisfaction. • Delivered regular presentations at meetings to identify potential departmental and product improvements and made appropriate suggestions to assist with strategic development for the campaign.• Contributed to the campaign securing an award for its pioneering work with BT and Liveperson at Alsbridge European Innovation Awards in 2014.• Awarded National Sales Award- BT Liveperson in 2012, Serco Global Pulse Award Winner in 2014. Show less

London, United Kingdom

The Listening Company was an award-winning outsourcer, specialising in bespoke solutions for managing customer interaction ranging from customer acquisition to retention, renewal and growth and including advice and service. Working on various sales campaigns, I assisted in both marketing and sales capacities on behalf of the key, industry-leading clients, as detailed:2008 – 2009: Orange (B2B)• Built relationships with medium to enterprise-sized companies with a view to… Show more The Listening Company was an award-winning outsourcer, specialising in bespoke solutions for managing customer interaction ranging from customer acquisition to retention, renewal and growth and including advice and service. Working on various sales campaigns, I assisted in both marketing and sales capacities on behalf of the key, industry-leading clients, as detailed:2008 – 2009: Orange (B2B)• Built relationships with medium to enterprise-sized companies with a view to generating prospective leads - targeted existing Orange customers to pitch new products. Continually delivered on sales results and beat targets.• Assisted with analyses of results and strategies and contributed to the improvement of lead generation strategy.2007 – 2008: Telefonica O2 (B2B)• Executed prospecting, cold calling and networking generating follow-up appointments for area sales managers - exceeded the target by 20% on the average delivering minimum of 3 warm leads per day and subsequent sales conversion rate of 65%. Effectively sold telecom solution to large and SME businesses.• Reviewed products and recommended necessary changes to it according to customer requirement.2004-2006: American Express (B2B)• Maintained and strengthen a large portfolio of American Express Customers.• Leveraged existing relationships to drive expansion cards usage among customer’s accounts, provided outstanding customer service. Up-sold and cross-sell products to customers and recommended them various services and products based on their needs. Reviewed current customer contracts and agreed policies. Show less

Msc, Mechanical Engineering With Business Management

Bachelor Of Engineering (Beng), Mechanical Engineering And Design

Education record

Education record