Michael Ibrahim Email and Phone Number
Dynamic and results-oriented professional with a proven track record in sales,customer service, and team leadership. Experienced in driving business growth,fostering customer relationships, and implementing strategic initiatives toexceed targets. Proficient in sales strategy, leadership, and customer experienceenhancement. Seeking a role to leverage expertise in forward-thinkingorganization for mutual growth and success.
Emirates Nbd
View- Website:
- emiratesnbd.com
- Employees:
- 10206
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Business Development OfficerEmirates Nbd Jan 2021 - PresentDubai, United Arab Emirates• Supported sales account managers with accurate reports and exceeded salestargets through effective performance tracking methods.• Developed and maintained knowledge of current sales and promotions.• Trained, coached, and mentored new sales associates for optimalperformance.
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Digital Channles SpecialistEmirates Nbd Mar 2020 - Jan 2021Dubai, United Arab Emirates• Monitored team performance metrics and provided coaching to enhance teamperformance.• Collaborated cross-functionally to ensure a seamless customer experienceacross digital touchpoints.• Served as an escalation point for complex customer inquiries and ensuredswift resolutions.
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Contact Center Night Shift In ChargeEmirates Nbd May 2018 - Mar 2020Dubai, United Arab Emirates• Supervised overnight banking contact center operations and managed staff.• Monitored call metrics, analyzed data, and ensured compliance withregulations.• Prepared materials for following shift.
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Customer Service AssociateEmirates Nbd Oct 2016 - May 2018Dubai, United Arab EmiratesEmirates NBD - Dubai, UNITED ARAB EMIRATES• Assisted a large volume of customers daily with a focus on satisfaction.• Actively listened to customers, handled concerns, and escalated major issues.• Managed account inquiries and transactions, identifying upsell/cross-sellopportunities.
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Retention Senior SpecialistVodafone Aug 2013 - May 2016Cairo Governorate, Egypt• Strategized customer retention and churn reduction initiatives.• Analyzed customer data to identify at-risk clients and led proactiveengagement efforts.• Coordinated projects and conducted technical reviews to enhance processes. -
Senior Customer Expirence AdvisorVodafone Dec 2010 - Aug 2013Cairo Governorate, Egypt• Provided top-notch service and support to clients, addressing complexinquiries and complaints.• Collaborated internally to resolve customer concerns and deliver enhancedexperiences.
Michael Ibrahim Education Details
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Foundations Of Business Strategy -
Higher Institute For LanguagesGood
Frequently Asked Questions about Michael Ibrahim
What company does Michael Ibrahim work for?
Michael Ibrahim works for Emirates Nbd
What is Michael Ibrahim's role at the current company?
Michael Ibrahim's current role is Banking | Product Development Manager | Product Proposition | Data Analysis| Business Analysis | Market Analysis | Agile | Sales Enablement | Customer Centricity.
What schools did Michael Ibrahim attend?
Michael Ibrahim attended University Of Virginia Darden School Of Business, Higher Institute For Languages.
Who are Michael Ibrahim's colleagues?
Michael Ibrahim's colleagues are Shilpa John, Vijay Jogi, Anjali Nair, Hany Naguib, Nitin Krishna, Ali Al-Ali, Aisha Alshamsi.
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Michael Ibrahim
"Fitness Manager | Professional Trainer | Hospitality And Spa | Transforming Lives Through Wellness"Dubai, United Arab Emirates -
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