Michael Ibrahim Email & Phone Number

Lagos State, Nigeria

• Monitor and maintain computer systems and networks.• Install and configure (antivirus/ backups/ Firewalls and other software).• Customize and update security policies (Firewall Policies, VPN Policies, etc.).• Install and configure network equipment (Routers-Switches).• Provide technical support across the company (this may be in person or over the phone) Setting up accounts for new users.

Nigeria

• Utilized MS Excel for data mining, demonstrating analytical skills in generating sales.• Ensured proper KYC for loan bookings, emphasizing attention to detail.• Digitally sold public sector loans, showcasing adaptability to technology in sales.• Collected market intelligence, contributing to strategic decision-making.

Ikeja, Lagos, Nigeria

• Supervised agents in managing and resolving customer complaints.• Promoted teamwork and maintained discipline and high morale.• Prepared reports, project plan, schedule work and train staff.• Successfully satisfied all customers complaints and team assignments.• Handled multiple inquires in a short time.

Nigeria

• Coordinated purchase of office supplies equipment and stationeries.• Wrote and distributed correspondence memo, mails, letter, and forms.• Managed and maintained records of all expenses and income received, including staff record.• Scheduled appointment and maintain calendars and meetings

Benin City, Edo, Nigeria

• Adjusted the blending machines to meet daily production requirements.• Coordinated the lubricant refiling in all distribution tanks.• Supervised base oil onloading in all the tank and mixing vessel.• Assisted the Chief operation officer in filling polyethylene kegs in the blender.• Managed all technical aspects of RFP / RFI responses.• Collected and documented competitive intelligence.