I am Uchenna Michael Ihieri, a multi-talented, open-minded, and highly creative individual with a passion for finding innovative solutions to problems.Currently, I am working as an Application Support Officer at FINCA Microfinance Bank, where I assist in resolving all software issues and ensure compliance with all IT support operating procedures. Previously, I worked as a Database/Technical Support Officer and HR Officer at the same organization, where I troubleshooted system and network problems, conducted employee onboarding and orientation training, and processed staff payments.In addition to my work experience, I hold a BSc. Hons in Psychology from the University of Lagos and I am currently pursuing my ACIPM certification from the Chattered Institute of Personnel Management.Outside of my professional work, I am an entrepreneur and a skilled web developer. I have built several applications, including a staff loan site for FINCA and a staff anti-fraud collection form. My technical skills include web development stacks (MEAN), database technology (MongoDB, Firestore), JavaScript & JS frameworks (React, Nextjs), content management systems (WordPress), and version control systems/Git (Github).I have a deep passion for the Nigerian startup space. My goal is to be a valuable contributor to the growth and development of this exciting industry. I have a strong understanding of the challenges and opportunities that exist within this space, and I am constantly seeking to expand my knowledge and expertise. Let's connect and explore ways we can collaborate to drive innovation and impact in the Nigerian startup ecosystem.
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FounderMonapp Apr 2023 - PresentImo State, Nigeria• Responsible for leading the company and driving its overall strategy and vision.• Oversees the development of innovative financial technology solutions that promote financial inclusion.• Builds and manages partnerships with key stakeholders in the Nigerian financial sector.• Leads fundraising efforts and manages investor relations to secure funding for the company's growth and expansion.• Builds and manages a high-performing team to execute on the company's mission and vision. -
Application Support OfficerFinca Impact Finance Dec 2022 - Present● Assist in resolving all software issues and assist to configure all new systems and perform tests on all deployment projects.● Maintain and update Configuration and perform troubleshoot on all applications.● Assist all end users to perform troubleshoot on all procedures and provide updates to resolve all issues effectively and provide IT support for organization.● Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and maintain knowledge on all technical changes. -
Database/Technical Support OfficerFinca Impact Finance Aug 2022 - Nov 2022● Troubleshoot system and network problems, diagnosing and solving hardware or software faults.● Keeping computer systems running smoothly and ensure users get the maximum benefit from them.● Talking staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.● Setting up new users' accounts and profiles and deal with password issues.● Monitoring and maintaining computer systems and networks.
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Human Resources OfficerFinca Impact Finance Oct 2020 - Aug 2022Nigeria● Kept accurate record of employee documents in line with policy.● Conducted employee onboarding and orientation trainings for new hires● Supported the Human Resources Business Partner in recruitment exercises● Assisted with Performance Management Processes● Processed staff payments such as Salaries, Extra hours and Transportation ● Processed payments and attended to the need of vendors such as NHF, HMO, and Background Check.● Counseled employees on policies and procedures while ensuring confidentiality.
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Customer Service OfficerFinca Impact Finance Oct 2019 - Oct 2020Nigeria● Collected customer details and biometric information for use in opening accounts and registering BVN for customers.● Attended to Customer’s inquiries and complaints with a warm smile while ensuring all issues are resolved to the satisfaction of the customer.● Prepared Loan applications and scanned loan files, customer ID cards and other relevant documents to be sent to the Loan Processing Unit● Conducted BVN validation, Primary ID (Voters card and NIN) validation and ensured adequate KYC compliance at all times.● Informed customers about the bank products and services
Michael Ihieri Skills
Michael Ihieri Education Details
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Psychology
Frequently Asked Questions about Michael Ihieri
What company does Michael Ihieri work for?
Michael Ihieri works for Monapp
What is Michael Ihieri's role at the current company?
Michael Ihieri's current role is Founder at Monapp.
What schools did Michael Ihieri attend?
Michael Ihieri attended University Of Lagos.
What skills is Michael Ihieri known for?
Michael Ihieri has skills like Public Speaking, Strategic Planning, Microsoft Office, Business Strategy, Customer Service, Marketing Strategy.
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