Michael Ihieri Email & Phone Number

Imo State, Nigeria

• Responsible for leading the company and driving its overall strategy and vision.• Oversees the development of innovative financial technology solutions that promote financial inclusion.• Builds and manages partnerships with key stakeholders in the Nigerian financial sector.• Leads fundraising efforts and manages investor relations to secure funding for the company's growth and expansion.• Builds and manages a high-performing team to execute on the company's mission and vision.

● Assist in resolving all software issues and assist to configure all new systems and perform tests on all deployment projects.● Maintain and update Configuration and perform troubleshoot on all applications.● Assist all end users to perform troubleshoot on all procedures and provide updates to resolve all issues effectively and provide IT support for organization.● Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and maintain knowledge on all technical changes.

● Troubleshoot system and network problems, diagnosing and solving hardware or software faults.● Keeping computer systems running smoothly and ensure users get the maximum benefit from them.● Talking staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.● Setting up new users' accounts and profiles and deal with password issues.● Monitoring and maintaining computer systems and networks.

Nigeria

● Kept accurate record of employee documents in line with policy.● Conducted employee onboarding and orientation trainings for new hires● Supported the Human Resources Business Partner in recruitment exercises● Assisted with Performance Management Processes● Processed staff payments such as Salaries, Extra hours and Transportation ● Processed payments and attended to the need of vendors such as NHF, HMO, and Background Check.● Counseled employees on policies and procedures while ensuring confidentiality.

Nigeria

● Collected customer details and biometric information for use in opening accounts and registering BVN for customers.● Attended to Customer’s inquiries and complaints with a warm smile while ensuring all issues are resolved to the satisfaction of the customer.● Prepared Loan applications and scanned loan files, customer ID cards and other relevant documents to be sent to the Loan Processing Unit● Conducted BVN validation, Primary ID (Voters card and NIN) validation and ensured adequate KYC compliance at all times.● Informed customers about the bank products and services