Michael Imoedemhe Email & Phone Number

• Management of incidents and escalation to the relevant agencies in a timely and professional manner according to guidelines and regulations accompanied with right documentation.
• Customer support services - responding to client enquiries and queries via telephone or emails, offering professional information and advice and signposting them to relevant websites or centres.
• Database administration and management to ensure that service users details are entered correctly, and appropriate forms are raised and treated as required with 100% clean data.
• Collaboration with team members and managers to ensure that therapy plans are adhered to, this has led to zero deviation and violation report within my team.
• Created an operational workflow for the night shift team and this increased productivity by 80% and reduced incidents by almost 50% saving almost 30 minutes in handovers.

• Administered and managed various internal software programs such as Interactive Voice and Web Response System (IXRS), Medication management platform and facilities management systems such as Hanwell with zero report.
• Database administration and management to ensure that service users details are entered correctly, and appropriate forms are raised and treated as required with 100% clean data.
• Customer support services -responding to client enquiries and queries via telephone or emails, offering professional information and advice and signposting them to relevant websites or centres.
• General administrative duties to promote the welfare and safety of the clients.

Middlesbrough, England, United Kingdom

• Data entry and management using robotic systems.
• Customer service

• Digitized staff operations and managed office 365 for the hotel, overseeing the Active Directory, configuring user authorisations and creating various groups for the departments.
• Customised an internal auditing system to ensure that necessary licenses and certifications were up to date and the hotel was rated above average for over 3 years with zero default and fines.
• Launched a customer booking website and app to increase accessibility to the hotel, this increased room bookings by 25% within the first month before massive uptake and by the end of the year, app and online bookings.
• Liaison with the relevant stakeholders and regular agile meetings to ensure optimal business health, increase staff retention and improve customer experience and satisfaction.
• Project administration and management to ensure completion within agreed timescales.
• Spearheaded training and onboarding for new staffers and quarterly refresher for staff, this led to a 95% staff retention rate.