Michael Ingledew Email and Phone Number

Supporting the Metering Business Responsible for working across all Metering areas ranging from Meter Reading and Meter Installations on system change and/or process improvements. Engage with the Business and IT for requirements gathering, design, testing (system & UAT) through to Implementation. Communicating to Key Stakeholders through the change life cycle from Senior Management Team through to Back Office Teams and Field Operations. Providing impact assessments on potential change requests… Show more Supporting the Metering Business Responsible for working across all Metering areas ranging from Meter Reading and Meter Installations on system change and/or process improvements. Engage with the Business and IT for requirements gathering, design, testing (system & UAT) through to Implementation. Communicating to Key Stakeholders through the change life cycle from Senior Management Team through to Back Office Teams and Field Operations. Providing impact assessments on potential change requests to understanding high level details of the change, benefits of the change and the impacted areas of the business. Data and Process Analysis for Root Cause Problem Solving on issues/failures/defects which have been identified by the businessMetering Business Lead for Domestic Customer Transformation Project – Worked with the Domestic Business on the delivery of changes into the Meter Reading IT systems and Handheld devices from design through to implementation delivering the benefits of actual Meter Reading information for billing purposes> Project Manager for delivering Isolator Job Type into Meter Installation System > Business Lead for improving access rates on Isolator Job Requests – Created new Customer Appointment Letter Process to support Metering Field Operations on Customer Property access> Change Lead for the creation of new data links from Metering Asset Database into Reporting systems to improve the business to track installed meter assets> Business Lead for yearly IT System Change submissions – Working with Key Stakeholders within the Metering Businesses to understand their IT system change requirements including detailed requirements to gain CAPEX funding> Supporting the Metering Business to identify system defects as part of the Smart Release 2 were impacting business processes> Project Manager for Meter Installation Handheld Replacement – Worked with 3rd Party handheld supplier for the purchase of new handhelds devices and transition to operation Show less

Management of all Handheld devices for the set up and maintenance of business processes coordinating activity to maintain service levels for over 1000 Technical engineers. Technical Lead for planning and execution of handheld user acceptance testing along with any future development opportunities for Handheld devices within Energy Services. > Logistics and Technical Lead Handheld Device Upgrade - This included working alongside with the Business, IT and Procurement regarding… Show more Management of all Handheld devices for the set up and maintenance of business processes coordinating activity to maintain service levels for over 1000 Technical engineers. Technical Lead for planning and execution of handheld user acceptance testing along with any future development opportunities for Handheld devices within Energy Services. > Logistics and Technical Lead Handheld Device Upgrade - This included working alongside with the Business, IT and Procurement regarding invitation to tender for new handheld device and required system changes. Executed UAT and managed trial programme for handheld devices before being fully rolled out to the Operational Business Footprint> Business Technical Lead for IT Server Upgrade Project – Advised the Business on system and handheld testing to highlight and minimise any impact the changes were creating towards business as usual> Business Logistics lead for Metering Expansion Project – Meter Installation expansion in East Midlands and Midlands. Engaged with the Project Team to allow all handhelds to be set up correctly and on time for the intake of new Field Engineers> Negotiated cost avoidance of £146k per year for handheld data transfer tariff with Network Provider> Reduced Metering Business Mobile Phone Bill costs by 30% over 3 years Show less