It Field Service Analyst
Current
May 2017 - Present
AeroLeads people directory · profile
Michael Iovene Email & Phone Number
IT Field Service Analyst
at
Hartford HealthCare
1 work email found
@hartfordhealthcare.org
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Field Service Analyst
Location
Berlin, Connecticut, United States
Company size
Who is Michael Iovene? Overview
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Quick answer
Michael Iovene is listed as IT Field Service Analyst at Hartford HealthCare, a company with 2872 employees, based in Berlin, Connecticut, United States. AeroLeads shows a work email signal at hartfordhealthcare.org and a matched LinkedIn profile for Michael Iovene.
Michael Iovene previously worked as IT Technician - End User Support Specialist at Verizon and Technical Support Coordinator at Verizon Wireless. Michael Iovene studied at Bloomfield College Institute For Technology And Professional Studies.
Company email context
Email format at Hartford HealthCare
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{first}.{last}@hartfordhealthcare.org
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AeroLeads found 1 current-domain work email signal for Michael Iovene. Compare company email patterns before reaching out.
Profile bio
About Michael Iovene
As an experienced End User Support Technician, I supported the computing and telephony needs of retail, business office, and call enter employees for 11 years in a top technology company. Applying my excellent troubleshooting skills, I was responsible for quick and thorough resolution to trouble-tickets regarding hardware, software, and network connectivity problems while providing "white-glove" customer service. Working in Active Directory and Identity Manager, I was also responsible for approving and provisioning user ID’s for all new hires in the New England region, ensuring they had proper access to required systems so they can start working on the first day. As a member of the anti-virus team I was responsible for responding to threat alerts and providing swift remediation. I am a consummate team-player with a military background that has instilled in me the values of integrity, dependability, adaptability, respect and professionalism.
Listed skills include Troubleshooting, Windows, Microsoft Office, Networking, and 22 others.
Current workplace
Michael Iovene's current company
Company context helps verify the profile and gives searchers a useful next step.
Hartford Healthcare
5 roles · 26 years
Michael Iovene work experience
A career timeline built from the work history available for this profile.
It Technician - End User Support Specialist
- Provided end user support for 3 call centers and 8 retail locations. Responsible for resolving trouble-tickets and CSR’s within 1 day, while also working on local and regional projects.
- Imaged, installed, setup, troubleshot, and repaired Desktops / Laptops / HP Thin Clients / Point Of Sale equipment (Inventory scanners, PED’s for iPad mobile POS, Bill Pay Kiosks)
- Played key role in retail store build: - Worked and interacted with 3rd party vendors as well as other internal departments - Data plan review and markup – identified all data drop and security camera locations.
- Administered print server – created and managed print queues
- Managed all Ricoh MFD's in the call center - configured all for internet faxing
- Used HPDM to manage HP Thin Clients
2005 - Dec 2016
Technical Support Coordinator
- Provided tier 2 technical support to internal and external customers. Responsible for quickly identifying problems and working with the network department to communicate and resolve service issues.
- Supported subscription and cloning fraud prevention initiatives
- Handled escalated customer complaints; point of contact in absence of supervisor
- Headed large-scale local number portability projects
- Facilitated troubleshooting training classes for customer service supervisors and their teams
- IT point of contact for team
2002 - 2005
~3 yrs
Senior Billing Specialist
- Responsible for handling escalated billing calls and maintaining call center service levels.
- Achieved leading results in quality surveys and call taking statistics
- Acting supervisor for escalated call queue
- Provided tier 1 technical support
2000 - 2002
~2 yrs
Security Police
As an Area Supervisor, I was responsible for the security of restricted areas containing billions of dollars’ worth of space launch assets, as well as the security of 200+ employees. Provided support for Operations DESERT STORM/SOUTHERN WATCH and Operation DESERT FOCUS.Directly supervised a team of 5 to 10 members.Directly responsible for sensor testing.
Aug 1996 - Aug 2000
Team & coworkers
Colleagues at Hartford HealthCare
Other employees you can reach at hartfordhealthcare.org. View company contacts for 2872 employees →
RH
Ryan Haagensen, Rrt, Rrt-Accs
Colleague at Hartford HealthcareBaltic, Connecticut, United States, United States
View →
MS
Michelle Santoro
Colleague at Hartford HealthcareTorrington, Connecticut, United States, United States
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TS
Tyler Sudol
Colleague at Hartford HealthcareHartford, Connecticut, United States, United States
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RP
Ruby Prince
Colleague at Hartford HealthcareHartford, Connecticut, United States, United States
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CP
Crystal Pearl
Colleague at Hartford HealthcareMeriden, Connecticut, United States, United States
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NL
Noreen Long
Colleague at Hartford HealthcareGreater Hartford, United States
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LR
Lizabeth Roper
Colleague at Hartford HealthcareGreater Hartford, United States
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TS
Tyresius Smith
Colleague at Hartford HealthcareMeriden, Connecticut, United States, United States
View →
ZW
Zhane’ Waters
Colleague at Hartford HealthcareMeriden, Connecticut, United States, United States
View →
BD
Bobby Dang
Colleague at Hartford HealthcareEast Hartford, Connecticut, United States, United States
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Ryan Haagensen, Rrt, Rrt-Accs
Colleague at Hartford HealthcareBaltic, Connecticut, United States, United States
View →
MS
Michelle Santoro
Colleague at Hartford HealthcareTorrington, Connecticut, United States, United States
View →
TS
Tyler Sudol
Colleague at Hartford HealthcareHartford, Connecticut, United States, United States
View →
RP
Ruby Prince
Colleague at Hartford HealthcareHartford, Connecticut, United States, United States
View →
CP
Crystal Pearl
Colleague at Hartford HealthcareMeriden, Connecticut, United States, United States
View →
NL
Noreen Long
Colleague at Hartford HealthcareGreater Hartford, United States
View →
LR
Lizabeth Roper
Colleague at Hartford HealthcareGreater Hartford, United States
View →
TS
Tyresius Smith
Colleague at Hartford HealthcareMeriden, Connecticut, United States, United States
View →
ZW
Zhane’ Waters
Colleague at Hartford HealthcareMeriden, Connecticut, United States, United States
View →
BD
Bobby Dang
Colleague at Hartford HealthcareEast Hartford, Connecticut, United States, United States
View →
2 education records
Michael Iovene education
Education record
Bloomfield College Institute For Technology And Professional Studies
Education record
Bloomfield College Institute For Technology And Professional Studies
FAQ
Frequently asked questions about Michael Iovene
Quick answers generated from the profile data available on this page.
What company does Michael Iovene work for?
Michael Iovene works for Hartford HealthCare.
What is Michael Iovene's role at Hartford HealthCare?
Michael Iovene is listed as IT Field Service Analyst at Hartford HealthCare.
What is Michael Iovene's email address?
AeroLeads has found 1 work email signal at @hartfordhealthcare.org for Michael Iovene at Hartford HealthCare.
Where is Michael Iovene based?
Michael Iovene is based in Berlin, Connecticut, United States while working with Hartford HealthCare.
What companies has Michael Iovene worked for?
Michael Iovene has worked for Hartford Healthcare, Verizon, Verizon Wireless, and United States Air Force Security Forces.
Who are Michael Iovene's colleagues at Hartford HealthCare?
Michael Iovene's colleagues at Hartford HealthCare include Ryan Haagensen, Rrt, Rrt-Accs, Michelle Santoro, Tyler Sudol, Ruby Prince, and Crystal Pearl.
How can I contact Michael Iovene?
You can use AeroLeads to view verified contact signals for Michael Iovene at Hartford HealthCare, including work email, phone, and LinkedIn data when available.
What schools did Michael Iovene attend?
Michael Iovene studied at Bloomfield College Institute For Technology And Professional Studies.
What skills is Michael Iovene known for?
Michael Iovene is listed with skills including Troubleshooting, Windows, Microsoft Office, Networking, Network Administration, Active Directory, Exchange Activesync, and Citrix Xenapp.
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