Michael Ip Email & Phone Number

Hong Kong Sar

• Processed and managed privacy incidents and breaches, including handling communications with stakeholders.• Processed and responded to data subject individual rights requests, including Data Subject Access Requests (DSARs), and managed all communications with data subjects. (e.g., GDPR, CCPA)• Provided advice to HR on the compliance of their processes with privacy requirements.• Conducted comprehensive gap analysis between new legislation and current processes, resulting in the creation and adaptation of streamlined procedures to meet compliance requirements.• Provided monthly/quarterly data analysis reports and application support to different teams.• Gathered and identified stakeholders’ requirements, translated them to IT specific requirements in building dashboards with the help of data analytics tool (e.g., Power BI, Tableau)• Assisted in managing a portion of the department's budgets and forecasts through the provision of precise and timely cost analysisAchievements: Successfully streamlined privacy incident handling processes, ensured compliance with privacy regulations, and delivered actionable insights through comprehensive data analysis reports.(Reason for Leaving: Restructured)

Hong Kong Sar

• Improved operational efficiency by leveraging BI Dashboard or Tableau to analyze and visualize data, driving the learning strategy and providing actionable insights.• Set departmental KPIs for different stakeholders and regularly monitored performance, presenting findings and recommendations for business strategy planning.• Conducted in-depth analysis of business data, applying statistical techniques and data modeling to identify patterns, correlations, and opportunities for improvement.• Presented data findings and actionable recommendations to senior management, empowering them to make informed business decisions.Achievements: Improved operational efficiency by leveraging BI tools for data analysis and visualization, leading to better strategic decision-making and performance monitoring.(Reason for Leaving: Relocation)

Hong Kong Sar

• Owned the application inventory for the Hosted Virtual Desktop (HVD) and users in scope.• Executed application data extraction (e.g., Power Query, PowerShell) for each user and HVD as part of the Citrix XenDesktop to VMware Horizon Project and Windows 10 Data Migration Project.• Conducted application rationalization and compatibility analysis in coordination with the bank application team.• Mapped users and applications, performed analysis, and produced an application list for each user and HVD.Achievements: Optimized application data extraction and rationalization processes, contributing to the successful migration of applications as part of a major IT project.(Reason for Leaving: Completion of contract (Non-renewal))

Hong Kong Sar

• Provided extensive support for various research projects on Applied Learning (ApL), including the Longitudinal Study on ApL and First Destination Survey on ApL graduates, by extracting and processing datasets for research studies.• Maintained and enhanced websites relevant to ApL, ensuring up-to-date information delivery and an enhanced user experience.• Gave advice to IT projects, provided technical support and handled IT-related return, and evaluated new hardware and software procurement and inventory checking of IT equipment.Achievements: Provided critical IT support and insights for research projects, while enhancing web platforms to improve user experience and information delivery.

Hong Kong Sar

• Controlled and validated data quantity and quality across multiple social media platforms• Supported the team in data acquisition, ensuring the timely and accurate retrieval of data.• Liaised with R&D team for crawler/data issues to enhance operational process.• Conducted comprehensive social media data analysis and research, extracting valuable insights.Achievements: Ensured high-quality data acquisition and validation across social media platforms, contributing to operational improvements and insightful social media analysis.

Bachelor Of Engineering - Be, Industrial And Systems Engineering, 2Nd Class Hons

Certificate, Fintech Innovation: Disrupting The Financial Landscape

Associate Of Engineering, Business Information Systems, Merit