A+ Certified as of 5/30/2014Responsible for assisting users in person, over the phone, and at remote locations.Some of the responsibilities include:Active Directory - User Account Creation/Removal/Permissions; Password resets; Mail Distribution Group add/remove users; Laptop/Desktop/Server/Virtual Machine allocation.Powershell - New Hire Account Setups, Mobile Device and Lync Access, Account Removal/DisableBackup Tapes - Responsible for pulling daily backup tapes list and removing/replacing tapes manually at the server.Print Server Management - Responsible for removing, adding, and updating existing printers/print drivers on the server. Also responsible for adding and updating administrator accounts through our web portal.VMware - Add/remove users from virtual machines; reset/recompose of virtual machines; configuration of desktop for new users.Ticket Management SystemsHardware TroubleshootingSoftware TroubleshootingRemote Troubleshooting via Phone and/or Remote AccessMalware/Virus TroubleshootingComputer Imaging and Profile SetupHardware/Software Installs and Removals

Provide in-person front line support for students and faculty at a fast-paced computer helpdeskTroubleshoot a variety of technical and non-technical system and network issues

Set and processed product into packaging machinery in preparation for distributionOperated lift truck, transporting and moving product from the warehouse to machinery

Provided exceptional courtesy service to dealership clientele and sales customersInspected returned service vehicles for damage and wearManaged service vehicle lotCompleted necessary correspondence and file management