Director Site Operations
Montreal, Quebec, Ca
OPERATIONS MANAGER – TUCSON & CHARLESTON PASSPORT FACILITIES Responsible for printing operations, overseeing 138-member staff in production, quality assurance, and mailing of passport books, travel cards, overseas passports, and birth certificates for American citizens, ensuring strict adherence to government regulations and Internal Controls. Responsible for productivity, budget forecasts and contract management that included Profit and Loss over-site. I partnered with the Department of State Regional and Assistant Regional Directors and Passport Specialists to monitor status and review procedures/internal controls.Select Highlights: Played key role in startup of new Tucson operations in 2008; selected to oversee successful ramp-up of operations in new adjacent facility in 2009 with the latest software and hardware security technology Led the original Tucson Operations start-up team on a two week training session to Hot Springs, AR where I was responsible for all Operational Processes, Procedures and Internal Control training and documentation Selected to take on management of the 2nd-largest U.S. operation (Charleston, SC) in 2011 due to experience in Tucson and previous responsibilities of 3 large production facilities at DST, as well as a strong reputation with Department of State and Consular Affairs Responsible for leading Project teams in successful introduction of new product lines within Passport operations to include new Book, Card and Overseas Birth Certificate printers for Production and Mailing. These projects included sourcing, vetting and testing the latest in security, software and hardware