Staffed, trained and motivated store associates to facilitate the transition into a more wireless centric company. Reversed 80% of all store losses over the previous two years in my first year.Posted first bottom line profits in the last three years. Won four district contests and two national contests related to sales, metrics, and charitable donations.

Over see all day to day operations and ensure the profitability through world class customer service and continued training and development of the staff.

Staffed store positions with qualified, trained and motivated associates who meet Toys 'R' Us standards for Integrity and Accountability. Augmented training to significantly decrease turnover versus LY. Transitioned from HR to Front End Supervisor in season after the bulk of hiring was complete and increased metrics. Learning and then implementing SOP for front end that has improved it's functionality. Merchandised and priced check lanes, party and feature sections to improve their look and shop ability. Turned cash audit office from three consecutive failed audits to a perfect audit in two weeks.

Staffed store positions with qualified, trained and motivated associates who meet FranklinCovey standards for Passion, Bravery, Spark, and Friendliness. Generated 19% year over year growth in Annapolis, MD for two consecutive years out pacing 95% of all other stores company wide. In one year leveled off downward turn of King of Prussia location and significantly increased bottom line EBITDA to 12% when the goal was only 9.3% Helped shape business development procedures that were eventually adopted company wide. Consistently met or exceeded every business development goal set by company. Updated and streamlined District Manager reports in Excel plus created many spreadsheets implemented district wide.

Acting supervisor in management decisions, answering questions for personnel, assist front desk with problem solving, and solving guest situations. Maintained precise availability for twenty-two resorts with in a five-day window. Assisted in the training of agents in the special programs and dining departments.