I implemented new customer adoption strategies that significantly improved retention, designed scalable efforts to expand customer product usage, and built cross-functional relationships to drive project development and implementation. I also onboarded new users through both group demos and one-on-one sessions to maximize time to value.In collaboration with customers, I provided education and strategies to effectively utilize the product for their desired outcomes. Additionally, I applied behavior change techniques to reduce inefficiencies and optimize customer results.I developed and launched a regional social platform to foster stronger connections among the customer base, which enhanced adoption and retention of both new and tenured customers. Regularly, I developed and shared accessible data on local trends and crafted actionable plans based on these insights.

I led B2B relationships and developed key partnerships, while also completing renovations on mobile vending to ensure compliance with codes and meet specific needs. I networked with local businesses and institutions to foster collaboration and mutual benefit. Additionally, I designed and updated business strategies to maintain financial viability, and assisted with the daily functioning of operations.

Onboarded new clients as they entered various programs, providing thought leadership to establish initial success plans and adapt them as needed. I actively identified and recruited new landlords for housing partnerships, developing and maintaining strong relationships to ensure client success. Additionally, I collaborated with stakeholders—including clients, landlords, healthcare workers, and representatives from the criminal justice system—to strategize and support long-term outcomes.

Onboarded new clients and arranged services from providers, coordinating care for over 100 clients daily. By offering thought leadership, I contributed to client success and ensured smooth service delivery. I also evaluated safety concerns and coordinated follow-up actions with government agencies when necessary. In addition, I worked closely with various stakeholders—including clients, families, service providers, and healthcare professionals—to develop strategies that addressed individual needs and promoted overall well-being.

Onboarded new clients for services and built strong collaborations with local and national resources. I mediated between clients, probation officers, and courts, ensuring clear communication and resolution of issues. Additionally, I collaborated with all parties as needed to address challenges and facilitated an education program designed to meet the specific needs of the clients.

Facilitated recover groups for in-patient treatment of substance abusers. Created individualized treatment plans and taught necessary skills for long-term success.

Developing therapeutic relationships with substance dependent client to create behavioral change. Facilitated process groups to develop new skills and insights to addiction.