Michael J. Cala work email
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Michael J. Cala personal email
Experienced Claims Manager with high energy, self-motivated, strong work ethic, organized, detail oriented, goal driven, strong negotiating skills, professional with strong communications skills. Objectives include career advancement, skills enhancement, a challenging work environment and leadership opportunities.
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Senior Claims Manager Gas And ElectricEversource Energy Jun 2016 - PresentHartford, Connecticut, Us -
Senior Claims Litigation SpecialistProgressive Insurance Sep 2014 - Jun 2016Mayfield Village, Oh, Us* Investigate liability and determine coverage, testify at Frame Issue Hearings for all UM Claims* Evaluate and negotiate all injury claims including herniated discs, significant fractures, scarring, surgeries, traumatic brain injuries, and fatalities* Attend Depositions, Arbitrations, Mediations, and Trials to resolve litigated claims -
Senior Operations ManagerExl Service May 2012 - May 2014New York, Ny, Us* Manage the Subrogation Division including call centers, staff, finance, new product development, and account relations. Lines of business include Auto, Medpay/PIP, Worker’s Compensation, Property, and Special Collections. *Responsible for $10 million dollars in gross revenue for insurance units. I identified billing issue that resulted in $300,000 in increased revenue 3rd Quarter 2014 *Evolve a culture of excellence for the 50 Subrogation Specialists including teams in India by changing the hiring practices, training program, coaching, and utilization of existing reports and set standards for Unit managers’ performance*Manage collection agencies and attorney nationwide for the largest and most sensitive customer accounts. Improved Attorney Network by creating metrics focused on quality, production, and profitability*Work with other regional partners to develop new products and services for all accounts -
New England Claim Specialist LeadProgressive Insurance Nov 2010 - May 2012Mayfield Village, Oh, Us• Responsible for handling liability claims with high exposure and complexity within specific limits and authority. Suggested areas for improvement in internal processes along with possible solutions and plan to implement these solutions• Attended Depositions, Arbitrations, Mediation and Trials to resolve litigated claims
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Senior Operations Manager Casulty Ct & RiProgressive Insurance Aug 2009 - Oct 2010Mayfield Village, Oh, Us• Managed four offices in two states with 40 employees and approximately 6,000 injury features (including 1,500 features in litigation and $100 million in reserves)• Achieved an “Exceeds” rating for claims quality in both Connecticut and Rhode Island corporate audits, reduced incoming litigation by 8% and decreased pending litigation by 10% and cut indemnity payments by 20%• Directed claims staff to handle claims in a quality manner, delivering on standards of accuracy, efficiency, customer service, and regulatory compliance
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Connecticut Injury Operations ManagerProgressive Insurance Sep 2005 - Aug 2009Mayfield Village, Oh, Us• Managed teams in multiple offices with 25 employees and $60 million in reserves. Implemented, communicated, and managed policies and procedures that enabled the branch claims to successfully deliver on the claims handling strategies • Hired and trained management personnel for multiple offices. Managed the claims handling process and other branch activities • Provided guidance, leadership, and analytical support for special projects. Worked with teams within the company to collect data, map critical processes and evaluate branch initiatives
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Injury Operation ManagerProgressive Insurance Mar 2005 - Sep 2005Mayfield Village, Oh, Us• Managed 8 employees with 1,500 features including 400 features in litigation and $25 million in reserves• Reduced litigation inventory by 25%. Responsible for profit and loss in all aspects of the business• Assisted tenured adjusters to analyze and resolve complex coverage issues, liability disputes and attorney represented injury claims
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Complexity Team LeaderProgressive Insurance Jul 2002 - Mar 2005Mayfield Village, Oh, Us• Trained new employees to investigate new losses including property damage and unrepresented injury claims• Responsible for evolving new processes improvements strategies within the Unit practices, procedures and policies for compliance adherence• Established new key business account review and analysis. Performed metrics simulations to help in timely delivery of reports to Senior Management for decision making process on clients’ accounts
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Claims SpecialistProgressive Insurance Apr 1999 - Jul 2002Mayfield Village, Oh, Us
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Claims AdjusterAllstate Jan 1996 - Jan 1999Northbrook, Il, Us
Michael J. Cala Skills
Michael J. Cala Education Details
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St. John'S UniversityCommunications -
Iona University
Frequently Asked Questions about Michael J. Cala
What company does Michael J. Cala work for?
Michael J. Cala works for Eversource Energy
What is Michael J. Cala's role at the current company?
Michael J. Cala's current role is Experienced Claims Manager.
What is Michael J. Cala's email address?
Michael J. Cala's email address is mc****@****ive.com
What schools did Michael J. Cala attend?
Michael J. Cala attended St. John's University, Iona University.
What are some of Michael J. Cala's interests?
Michael J. Cala has interest in Children.
What skills is Michael J. Cala known for?
Michael J. Cala has skills like Liability, Property And Casualty Insurance, Leadership, Vendor Management, Subrogation, Claims Management, Analysis, Process Improvement, Business Process Improvement, Management, Litigation Management, Litigation.
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