Michael Cecere Email & Phone Number

Reno, Nv, Us

Reno, Nv, Us

Atlanta, Ga, Us

Proactively investigate and resolve service interruption cases by applying a deep understanding of the organizations software, hardware system integration solutions while collaborating with internal and external stakeholders. Serves as a subject matter expert for payment integrations, Point-of-Sale hardware, financial electromechanical ATM’s and network device ecosystems. Accepts and retains ownership of cases, providing regular updates to support and customers on the status of each task while meeting case deadlines. Is a key collaborator for roll-out of new product features and systems implementation. Highly dependable team-player who goes above and beyond to support customers, colleagues and coach new hires. • Promoted to leadership position of team Technical Lead. Main point of contact and advisor for all team members. • Advanced Technical Expertise– Obtained Cisco CCNA & CCNA to better support customer base.

Atlanta, Ga, Us

Key driver of an exceptional customer experience, helping businesses fully utilize Revel's point of sales ecosystem. Ensured long-term improvements while accelerating the time to value through the customers lifecycle. Contributed a leading role in conceptualizing and formalizing the small and medium business account management position. Grew department by marketing account management as a paid subscription. Successfully partnered with integration solutions including inventory, loyalty, financial technology, and e-commerce agencies on behalf of clients and Revel. Defined and automated strategic KPIs to establish a customer success strategy that followed customers throughout the entire lifecycle. Mitigated client churn by actively identifying product enhancement opportunities for client benefit, advocating on behalf of the client, and driving alignment across cross-functional teams including executive leadership, customer support, sales, engineering, and fulfillment. Ensured client solutions were delivered seamlessly and efficiently. Coached key stakeholders and resolved outstanding system concerns through ongoing customer education. Exceeded departmental goals and project deadlines by employing a sense of urgency while working on multiple competing projects simultaneously.

Atlanta, Ga, Us

As Field Service Consultant, traveled to client sites for hardware installation, software configuration, upgrades, and optimization, as well as staff member training. Reviewed accounts to identify opportunities to maximize ROI, ascertain goals, and operating systems. Facilitated conference calls with clients and conducted product demonstrations to showcase unique product features and capabilities. Leveraged strong product lineup knowledge to optimize product and project deliverable rollouts, bolster cutting-edge status among market competitors, and to increase end-user adoption.

Cape Town, Western Cape, Za

Collaborated with local installation team members to complete PoS system integration with mobile payment application utilizing QR codes. Teamed up with offshore developers for installation and troubleshooting based on lessons learned from previous experience. Drafted data-driven reports with Salesforce to create a comprehensive, consultative plan for implementation. Oversaw client business operations post-integration to guarantee rapid technology adoption and ROI.

Santa Clara, Ca, Us

Contributed to sales prospecting, appointment scheduling, proposal development, presentations, and sales closures. Determined business requirements, and created pre-sales presentations. Oversaw database development, configuration, installation, training, and end-user support, as well as plans for deployment for new systems. Managed quality control (QC) in partnership with product developers for Posper PoS, end-user portals, and HINTS CRM systems. Reported, replicated, and outlined system design flaws for developers as part of quality assurance (QA).

Allentown, Pa, Us

Initiated sales process by prospecting, managing appointments, making initial presentations, and uncovering iterating business needs. Developed proposals prior to closing the sales cycle. Analyzed the business’ needs through networking and market, determining which merchant products are appropriate. Showed ability to execute results against strategy and meet critical deadlines.

Englewood, Colorado, Us

Successfully mastered Newmarket PMS System’s and Aspire Sales Program, to contribute towards department sales goals. Responsible for incoming new guest rooms, group rooms, and spa sales while providing the highest levels of customer service. Leveraged selling techniques and strategies to capture upsell opportunities. Harnessed hospitality management education and people skills to create memorable customer experiences. Assisted in auditing group sales contracts for the executive sales team.

Columbia, Maryland, Us

Excelled on the enterprise leisure and entertainment team by successfully managing clients through the Micros point of sales onboarding experience including on-premise system installation, staff training, and software optimization. Now owned by Oracle and renamed Oracle F&B Hospitality. Successfully provided full property point of sales adoption for daily operations, through data entry, software optimization, hardware installation, and end-user training. Graduated implementation boot-camp to become a lead installer. As lead installer managed new installations, ranging from menu and data entry through training and live support, for multiple enterprise solutions. Developed team leadership by supervising and aligning colleagues’ schedules to coordinate successful on-site cutover and go-live support during new projects. Built customer-specific databases, reports, documentation, and related applications ensuring that all customer requirements were met. Provided support and resolved any database, network, hardware, and point of sale pain points that arose.

Hotel Restaurant And Institutional Management, Hotel Restaurant And Institutional Managemen

Hotel Restaurant And Institutional Management, Hotel Restaurant And Institutional Management