To provide excellent Customer Service to our internal and external Customers and to serve as the go to person for order problem resolution. Servicing our Canadian and United Sates customersDuties & Responsibilities:- Answer all incoming telephone, email and fax request including checking stock, placing orders and providing pricing.- Meet or exceed customer's expectations at all times by resolving issues in a timely and professional manner.- Utilize all training tools provided (product knowledge, training, literature, videos).- Ensure all orders are entered accurately and provide confirmation to customers where applicable.- Entering all credit memo into the system for Zep Nass- Monitoring all Rona/Lowe’s order from entering into our system until they are fully shipped to the various stores.- Working USA Amazon, one weekend a month, monitoring the message box and replying to the customer’s inquiries, in a timely manner.Providing our Sales Force with valueable, and specialized reports concerning their business. Providing our Sales Force with technical support for their order processing system, a web based program called myportal.