Michael J Effertz Email and Phone Number
Michael J Effertz work email
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Michael J Effertz personal email
Michael J Effertz is a Senior Lead Process Analyst at Lumen Technologies. Colleagues describe him as "I am happy to recommend Mike to anyone and or any organization. He is a dedicated individual with more knowledge than any individual that I have had the pleasure to work with. If Mike does not have an immediate answer he is quick to find it and never leaves his peers without superb support. Without the knowledge and skillset that Mike possesses our I often tell Mike he is "The Best" and I truly mean that as he is always eager to help in any way possible."
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Senior Lead Process AnalystLumen TechnologiesFlorida, United States -
Senior Lead Process AnalystLumen Technologies May 2023 - PresentFocus on the seller experience and architect new processes and optimize existing ones. Documentation of processes including user guides. Learn how to incorporate AI into process architecture. Mentor and coach other process analysts. Scrum@Scale Chief Product Owner for Sales Enablement.• Process architected the incorporation of AI into sales motion for Mid Markets Sales Team. AI prioritizes customers and opportunities as well as recommends next steps to improve win formula and sales results leading to a 10% increase in revenue.• Designed and implemented various process improvements that resulted in over $200K in cost savings. -
Senior Lead Process AnalystLumen Technologies Jan 2022 - Apr 2023As part of the Customer Success Process Optimization and Automation team, I’m responsible for accessing existing processes for optimization and automation opportunities. Architect new processes and incorporate automation. Gather requirements provide mock ups and collaborate with RPA developers to ensure implementation. Design the future state of processes and systems. Learned Microsoft Power Suite, SQL, and completed UiPath RPA Business Analyst courses.• Architected automation and optimization improvements to identify and eliminate $7M in negative revenue due to costs from 3rd party circuits. Associated PowerApp was showcased at Microsoft Power Platform Conference 2022.• Designed the inbound call and email flow for indirect customer success.
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Lead Process AnalystLumen Technologies Aug 2020 - Jan 2022Agile product owner for service delivery. Determine business requirements. Prioritize business requirements and plan work and release schedules. Utilize customer journey to determine process and solution architecture. Project manage IT and improvement programs. Coordinate customer and user needs with IT and company objectives. Drive efficiencies and quality. Communicate and deliver system releases.• Delivered 115% of planned capabilities.• Reduced Operating Expenses by over $1 million through a single automation initiative.
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Sr Business Systems Solution ArchitectCenturylink Jan 2019 - Jul 2020Tampa, Florida, United StatesProvide subject matter expertise to improve operational performance. Enable innovation by helping define and implement new technologies and processes. Deliver process architecture and user requirements. Analyze root-cause issues and identify solutions. Support customer needs. Utilize Lean Six Sigma principles. Act as Agile business owner or product owner. Exhibit clear and concise technical writing to communicate processes and changes.• Enabled the launch of a new product that ramped up to over $1 million in monthly revenue in its first year.• Collaborated with IT and other departments to reconfigure product quoting for simplicity and efficiency. -
Sr Lead Process AnalystCenturylink Sep 2015 - Jan 2019Created, improved, and implemented processes. Delivered user requirements and worked with IT to implement them. Designed and simplified process guidance. Led and facilitated Lean Six Sigma programs. Balanced IT needs with business strategies. Supported customer needs. Provided subject matter expertise and developed workarounds on the spot. Exhibit clear and concise technical writing to communicate processes and changes.• Developed a web-based method of providing users process guidance that has resulted in over $3 million in cost savings and $500k in additional revenue in the first year with continual savings and revenue in the years since.• Reduced cycle times and removed process gaps by analyzing issue root causes, documenting processes, conducting cost analysis, recommending improvement initiatives, and securing program funding.• Built a reputation for coming into the unknown and making immediate impact.
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Sales Integration ManagerCenturylink Apr 2011 - Sep 2015St Paul MnProvided operational support to global sales teams. Delivered performance insights to leadership team. Trained global sales team on systems, culture, and sales. Collaborated with process and IT for improvements.• Facilitated new hire and continuing education training, resulting in increased productivity.• Created new training courses for hot topic areas, resulting in increased sales team knowledge, customer contacts and increased sales.• Analyzed sales team metrics to provide recommendations on individual and team improvements.
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Lead TrainerCenturylink Aug 2006 - Apr 2011St. Paul MnDeliver new hire and continuing education training. Evaluate team metrics for development opportunities. Design and facilitate training curriculum and courses. Leverage in person, just-in-time, and remote facilitation techniques.• Reduced new hire curriculum from 12 weeks to six weeks with an increase in performance of new employees.• Developed mentorship program to give aspiring employees the skills for advancement.
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Sales And Service ConsultantCenturylink Aug 2003 - Aug 2006St Paul, Minnesota, United StatesProvided outstanding customer service. Exceeded sales metrics.• Grew revenue by exceeding monthly quota. Achieved 120% or more of my quota on a monthly basis.
Michael J Effertz Education Details
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History -
Social Science Teaching
Frequently Asked Questions about Michael J Effertz
What company does Michael J Effertz work for?
Michael J Effertz works for Lumen Technologies
What is Michael J Effertz's role at the current company?
Michael J Effertz's current role is Senior Lead Process Analyst.
What is Michael J Effertz's email address?
Michael J Effertz's email address is mi****@****ink.com
What schools did Michael J Effertz attend?
Michael J Effertz attended Metropolitan State University, Winona State University.
Who are Michael J Effertz's colleagues?
Michael J Effertz's colleagues are Tabitha Edwards, Craig Unroe, Richard Morrison, Nilu Roy, Reeta Sreenivas Naik, Emily Rapp, Shiksha Trivedi.
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