Michael J Effertz Email & Phone Number

Florida, United States

Florida, United States

Focus on the seller experience and architect new processes and optimize existing ones. Documentation of processes including user guides. Learn how to incorporate AI into process architecture. Mentor and coach other process analysts. Scrum@Scale Chief Product Owner for Sales Enablement.• Process architected the incorporation of AI into sales motion for Mid Markets Sales Team. AI prioritizes customers and opportunities as well as recommends next steps to improve win formula and sales results leading to a 10% increase in revenue.• Designed and implemented various process improvements that resulted in over $200K in cost savings.

As part of the Customer Success Process Optimization and Automation team, I’m responsible for accessing existing processes for optimization and automation opportunities. Architect new processes and incorporate automation. Gather requirements provide mock ups and collaborate with RPA developers to ensure implementation. Design the future state of processes and systems. Learned Microsoft Power Suite, SQL, and completed UiPath RPA Business Analyst courses.• Architected automation and optimization improvements to identify and eliminate $7M in negative revenue due to costs from 3rd party circuits. Associated PowerApp was showcased at Microsoft Power Platform Conference 2022.• Designed the inbound call and email flow for indirect customer success.

Agile product owner for service delivery. Determine business requirements. Prioritize business requirements and plan work and release schedules. Utilize customer journey to determine process and solution architecture. Project manage IT and improvement programs. Coordinate customer and user needs with IT and company objectives. Drive efficiencies and quality. Communicate and deliver system releases.• Delivered 115% of planned capabilities.• Reduced Operating Expenses by over $1 million through a single automation initiative.

Tampa, Florida, United States

Provide subject matter expertise to improve operational performance. Enable innovation by helping define and implement new technologies and processes. Deliver process architecture and user requirements. Analyze root-cause issues and identify solutions. Support customer needs. Utilize Lean Six Sigma principles. Act as Agile business owner or product owner. Exhibit clear and concise technical writing to communicate processes and changes.• Enabled the launch of a new product that ramped up to over $1 million in monthly revenue in its first year.• Collaborated with IT and other departments to reconfigure product quoting for simplicity and efficiency.

Created, improved, and implemented processes. Delivered user requirements and worked with IT to implement them. Designed and simplified process guidance. Led and facilitated Lean Six Sigma programs. Balanced IT needs with business strategies. Supported customer needs. Provided subject matter expertise and developed workarounds on the spot. Exhibit clear and concise technical writing to communicate processes and changes.• Developed a web-based method of providing users process guidance that has resulted in over $3 million in cost savings and $500k in additional revenue in the first year with continual savings and revenue in the years since.• Reduced cycle times and removed process gaps by analyzing issue root causes, documenting processes, conducting cost analysis, recommending improvement initiatives, and securing program funding.• Built a reputation for coming into the unknown and making immediate impact.

St Paul Mn

Provided operational support to global sales teams. Delivered performance insights to leadership team. Trained global sales team on systems, culture, and sales. Collaborated with process and IT for improvements.• Facilitated new hire and continuing education training, resulting in increased productivity.• Created new training courses for hot topic areas, resulting in increased sales team knowledge, customer contacts and increased sales.• Analyzed sales team metrics to provide recommendations on individual and team improvements.

St. Paul Mn

Deliver new hire and continuing education training. Evaluate team metrics for development opportunities. Design and facilitate training curriculum and courses. Leverage in person, just-in-time, and remote facilitation techniques.• Reduced new hire curriculum from 12 weeks to six weeks with an increase in performance of new employees.• Developed mentorship program to give aspiring employees the skills for advancement.

St Paul, Minnesota, United States

Provided outstanding customer service. Exceeded sales metrics.• Grew revenue by exceeding monthly quota. Achieved 120% or more of my quota on a monthly basis.

Bachelor Of Arts (B.A.), History

Social Science Teaching