Michael J. Estes Email & Phone Number

Yarmouth, Maine, United States

Supporting SaaS customers with configuration of networking, firewalls, printers, 3rd party integrations, API integrations. Tracking issues through CRM and JIRA. Managing integration of corporate resources to resolve issues with numerous Saas based offerings from Tyler.

Cumberland County, Me

In 2015, I embarked on a different adventure by starting a business to purchase, renovate, and sell houses for profit. After selling my 50% stake in ION Networking, LLC, I was constrained by a three-year noncompete clause which restricted me from working in the IT field in Maine. It has been a great learning experience to work with real estate and construction. One major accomplishment that I can bring back to the IT field is a strong project management focus. I led each phase of the home… Show more In 2015, I embarked on a different adventure by starting a business to purchase, renovate, and sell houses for profit. After selling my 50% stake in ION Networking, LLC, I was constrained by a three-year noncompete clause which restricted me from working in the IT field in Maine. It has been a great learning experience to work with real estate and construction. One major accomplishment that I can bring back to the IT field is a strong project management focus. I led each phase of the home renovation process including financing, construction planning, and contractor scheduling. These skills correlate to IT project management, such as budgeting, project planning, and resource allocation. As much as I have enjoyed this learning experience, I am eager to return to the IT field. Show less

Falmouth, Me

► NETWORK/SYSTEM ENGINEER: Worked hands-on with a variety of network equipment and servers. Implemented wired/wireless networks, created disaster recovery/avoidance plans, formed local and hot site backup systems, and implemented cabling. Known as the “go-to” engineer when anyone had a technical question.✓ Configured Cisco routers, L2/L3 switches, and firewalls. Managed both physical/virtual servers including Windows 2008/2012, Exchange, Citrix, VMWare, and Azure servers. Repaired Dell… Show more ► NETWORK/SYSTEM ENGINEER: Worked hands-on with a variety of network equipment and servers. Implemented wired/wireless networks, created disaster recovery/avoidance plans, formed local and hot site backup systems, and implemented cabling. Known as the “go-to” engineer when anyone had a technical question.✓ Configured Cisco routers, L2/L3 switches, and firewalls. Managed both physical/virtual servers including Windows 2008/2012, Exchange, Citrix, VMWare, and Azure servers. Repaired Dell workstations. Implemented local and offsite backup storage for clients. Initiated disaster recovery/avoidance plans and procedures.✓ Crafted secure remote access solutions for clients to allow local business owners 24/7 access into their networks. Configured terminal server and site-to-site VPN solutions.► PROJECT MANAGER: Interfaced with clients to design comprehensive, cost-efficient IT project plans, submitted proposals, and created contracts for our agreed services. Secured client business contracts by gaining trust and respect. Ensured that each plan was fully implemented within budget and due date. Developed service level agreements (SLAs) and was able to guarantee that our company met the support requirements.✓ Increased sales 500% ($1.2M) by diligently crafting IT project plans/contract proposals and personally cultivating client relations which led to multiple contract wins and steady revenue streams.✓ Directed and successfully implemented $120K IT infrastructure upgrade by promised due date. Guided technicians to replace three servers and 80% of the client’s workstations. Ensured that there was no data loss during the migration by creating backups through qualified third-party vendors. ► BUSINESS OWNER: Adjusted strategic goals to ensure business growth. Interfaced with clients and vendors directly for long-term growth. Tracked financial actuals vs. goals, developed our annual budget, and handled invoicing and payments. Show less

Brunswick, Me

Hired on initially as a PC technician but was quickly promoted to technical lead within network administration department to manage the entire network and infrastructure. Personally configured and maintained all IT hardware/software including network devices, servers, and workstations. Promoted based on my superior customer service skills and ability to complete projects and maintain day-to-day operations.NOTABLE SUCCESSES:✓ Upgraded Windows and Exchange servers with minimal customer… Show more Hired on initially as a PC technician but was quickly promoted to technical lead within network administration department to manage the entire network and infrastructure. Personally configured and maintained all IT hardware/software including network devices, servers, and workstations. Promoted based on my superior customer service skills and ability to complete projects and maintain day-to-day operations.NOTABLE SUCCESSES:✓ Upgraded Windows and Exchange servers with minimal customer downtime and no data loss due to pre-planning of data migration.✓ Successfully bridged the gap between technical and business personnel. Acted as account manager for the company’s top clients.✓ Worked closely with customers to understand technical incidents and find appropriate resolutions. Researched and identified potential issues proactively and implemented changes to avoid risk. Note: May want to remove The Basement job since it is not relevant to IT Show less

Bar Manager.

Electrical Engineering

A+, Computer Technology