Mike Gentilli Email & Phone Number

Plano, TX, US

Plano, TX, US

Plano, TX, US

• Execute and manage the day-to-day marketing communication campaigns for customer retentionpertaining to the customer lifecycle after contract execution.
• Setup and launch transactional marketing emails within HubSpot
• Coordinate email schedule and messaging with internal stakeholders including: customer success, sales operations, sales, product management, support, services and marketing teams
• Align and streamline communications based on defined thresholds within the customer health scorecard
• Report on operational communication performance through data-driven analysis to drive actionable results
• Iterate and optimize marketing communication through collaboration with the marketing department

St Paul, MN, US

• Manage sales processing, account updates, and order placement for all customer territories in the southeastern United States. Communicate with various internal functional areas to research and resolve customer sales.
• Manage customer ordering relationship for 100+ accounts across southeastern United States
• Educate and inform customers of product discontinuations, updates, and direct customer to appropriate resources for future inquiries
• Train sales team on proper ordering procedures and quote process
• Initialize new customer on-boarding process and account set-up
• Communicate with manufacturing and distribution plants to ensure timely delivery of 3M products to customers

Minneapolis, MN, US

• Responsible for creating an exceptional experience for every candidate, from interns to senior executives. Current and potential employees are my business. A great company cannot be built without great people and.
• Recruitment Support: Scheduling, job posting, and back-up for interviews
• Drive interview process and candidate experience through consistent communication with candidates and interview teams
• Manage University recruiting program budget and drive outreach activities (e.g. college career fairs, information sessions, company recruiting events, etc.)
• Create and/or update all recruiting materials (Career site, brochures, flyers, company video, etc.)
• Maintain candidate records and reports pertaining to applicant flow procedures utilizing applicant tracking system (Workday) as necessary

US

• Supervise phone, email, and online chat queues in a contact center environment consisting of 40+ other HR Advisors to assist over 130,000 UHG employees with all HR-related inquires related to: benefits, time away.
• Supervise both online chat and web case functions within the internal case management system
• Provide training to new hires with case management system and SharePoint site
• Maintain records of assigned cases and complete each facet of every case under minimal to no supervision
• Handle escalated issues from employees requesting to speak with management
• Support over 130,000 UHG employees via phone, online chat, and web case inquiries

New York, NY, US

• Drive new lead generation and increase annual sales in the state of Minnesota for over 40 college campuses through on-campus sales calls, product presentations, and consultative one-on-one meetings with students and.
• Increase annual sales from roughly $600,000 to over $800,000 for graduate school exam prep course offerings
• Develop new academic advisor relationships and student-focused marketing campaigns for 40+ college campuses across Minnesota
• Manage all campus relationship, sales, and event information in a customer relationship management (CRM) system (Salesforce)
• Analyze campus and industry sales data to develop targeted marketing strategies for highest ROI within my territory

Hanover, MD, US

• Perform full-cycle technical recruiting for Java, JavaScript, and Quality Assurance (QA) contract positions across the state of Minnesota.
• Lead recruiting efforts through direct sourcing/cold calling, position postings, referral generation, and networking to develop a qualified slate of candidates
• Guide recruiting team efforts by sharing recruiting “best practices” and providing accurate, thorough documentation in an applicant tracking system (ATS) called Recruiter Workspace (RWS)
• Collaborate with internal Account Managers to evaluate market trends and tailor business strategies in order to stay ahead of a highly competitive and constantly changing IT industry

Chicago, IL, US

Eau Claire, WI, US

Eau Claire, Wisconsin, US

As the Marketing Manager Intern of the Eau Claire Express, I was responsible for organizing and implementing all on-field promotions during each of our 35 home games. This entitled me to make any and all changes necessary to improve said promotions in order to fulfill the expectations set forth by our sponsors. This required me to possess excellent verbal.