Mike Gentilli Email & Phone Number

Plano, Tx, Us

Plano, Tx, Us

Plano, Tx, Us

Execute and manage the day-to-day marketing communication campaigns for customer retentionpertaining to the customer lifecycle after contract execution.• Setup and launch transactional marketing emails within HubSpot• Coordinate email schedule and messaging with internal stakeholders including: customer success, sales operations, sales, product management, support, services and marketing teams• Align and streamline communications based on defined thresholds within the customer health scorecard• Report on operational communication performance through data-driven analysis to drive actionable results• Iterate and optimize marketing communication through collaboration with the marketing department• Maintain an ever-evolving Playbook framework for all Customer Success functions• Create quarterly support, technical, and/or customer success newsletter including sourcing andwriting articles, designing, and promotion via email• Support the Customer Success Team through production of materials such as: drafting literature, performing basic design and layout, and creating PowerPoint presentations• Write call scripts for Customer Success Managers based on current product features• Adapt email scripts for new product features

St Paul, Mn, Us

Manage sales processing, account updates, and order placement for all customer territories in the southeastern United States. Communicate with various internal functional areas to research and resolve customer sales issues.• Manage customer ordering relationship for 100+ accounts across southeastern United States• Educate and inform customers of product discontinuations, updates, and direct customer to appropriate resources for future inquiries• Train sales team on proper ordering procedures and quote process• Initialize new customer on-boarding process and account set-up• Communicate with manufacturing and distribution plants to ensure timely delivery of 3M products to customers• Partner with field sales managers to improve customer satisfaction and account retention• Utilize Salesforce Lightning CRM system to manage customer communication and order data tracking• Resolve customer issues through cross-functional communication with Finance, Supply Chain, and Technical Support teams

Minneapolis, Mn, Us

Responsible for creating an exceptional experience for every candidate, from interns to senior executives. Current and potential employees are my business. A great company cannot be built without great people and finding those people is where my passion lies.• Recruitment Support: Scheduling, job posting, and back-up for interviews• Drive interview process and candidate experience through consistent communication with candidates and interview teams• Manage University recruiting program budget and drive outreach activities (e.g. college career fairs, information sessions, company recruiting events, etc.)• Create and/or update all recruiting materials (Career site, brochures, flyers, company video, etc.)• Maintain candidate records and reports pertaining to applicant flow procedures utilizing applicant tracking system (Workday) as necessary• Develop and implement recruiting campaigns (using job boards, government-mandated posting sites, LinkedIn, Facebook, Twitter, etc.)• Drive recruiting and ongoing development of annual company internship program• Manage search firm relationships• Corporate Events: Drive employee participation through corporate communication channels and drive coordination of events (e.g. Corporate Giving, Company Education Days, etc.)• Support new employee on-boarding through presentation of Recruiting practices

Us

Supervise phone, email, and online chat queues in a contact center environment consisting of 40+ other HR Advisors to assist over 130,000 UHG employees with all HR-related inquires related to: benefits, time away, payroll, and employee relations.• Supervise both online chat and web case functions within the internal case management system• Provide training to new hires with case management system and SharePoint site• Maintain records of assigned cases and complete each facet of every case under minimal to no supervision• Handle escalated issues from employees requesting to speak with management• Support over 130,000 UHG employees via phone, online chat, and web case inquiries• Assist employees with inquiries relating to numerous HR functions such as benefits, compensation, policy interpretation, employee relations, recruitment, and talent development• Exceed metric requirements set forth by management to ensure timely and accurate resolutions for inbound employee inquiries• Facilitate the nationwide on-boarding of an entire benefits platform known as Optum Market for in-house benefits campaign

New York, Ny, Us

Drive new lead generation and increase annual sales in the state of Minnesota for over 40 college campuses through on-campus sales calls, product presentations, and consultative one-on-one meetings with students and academic professionals.• Increase annual sales from roughly $600,000 to over $800,000 for graduate school exam prep course offerings• Develop new academic advisor relationships and student-focused marketing campaigns for 40+ college campuses across Minnesota• Manage all campus relationship, sales, and event information in a customer relationship management (CRM) system (Salesforce)• Analyze campus and industry sales data to develop targeted marketing strategies for highest ROI within my territory

Hanover, Md, Us

Perform full-cycle technical recruiting for Java, JavaScript, and Quality Assurance (QA) contract positions across the state of Minnesota.• Lead recruiting efforts through direct sourcing/cold calling, position postings, referral generation, and networking to develop a qualified slate of candidates• Guide recruiting team efforts by sharing recruiting “best practices” and providing accurate, thorough documentation in an applicant tracking system (ATS) called Recruiter Workspace (RWS)• Collaborate with internal Account Managers to evaluate market trends and tailor business strategies in order to stay ahead of a highly competitive and constantly changing IT industry

Chicago, Il, Us

Eau Claire, Wi, Us

Eau Claire, Wisconsin, Us

As the Marketing Manager Intern of the Eau Claire Express, I was responsible for organizing and implementing all on-field promotions during each of our 35 home games. This entitled me to make any and all changes necessary to improve said promotions in order to fulfill the expectations set forth by our sponsors. This required me to possess excellent verbal and written communication skills in order to effectively adhere to the sponsors needs.In addition to coordinating all on-field promotions, it was my duty to train all incoming marketing interns on their specific jobs within the Eau Claire Express organization. This also required excellent communication skills in all areas to ensure each intern fully comprehended their responsibilities throughout the season.