Michael J Leitermann Email & Phone Number

Madison, Wi

Work entails: - troubleshooting both provider core and enterprise customer issues to provider CPE - capacity augments to increase network bandwidth - life-cycle refreshing of equipment - updating and maintaining documentation for equipment and network standards as well as other processes as necessary - Vendor equipment: Cisco (ME3400, ASR920, 7600, ASR9k series, 15454), Alcatel- Lucent (7210, 7750), Juniper (MX960, QFX), ADVA (114, 116), RAD (203)- Program familiarity:… Show more Work entails: - troubleshooting both provider core and enterprise customer issues to provider CPE - capacity augments to increase network bandwidth - life-cycle refreshing of equipment - updating and maintaining documentation for equipment and network standards as well as other processes as necessary - Vendor equipment: Cisco (ME3400, ASR920, 7600, ASR9k series, 15454), Alcatel- Lucent (7210, 7750), Juniper (MX960, QFX), ADVA (114, 116), RAD (203)- Program familiarity: Atlassian Confluence and JIRA, Remedy ticketing systems, Granite, Microsoft Office (Outlook, Word, Excel, Powerpoint, Visio), Splunk Show less

Madison, Wi

Work entails: - troubleshooting both enterprise and customer network issues - capacity augments to increase network bandwidth - life-cycle refreshing of equipment - working with both carriers and subscribers, proofing and then implementing designs - updating and maintaining documentation for equipment and network standards as well as other processes as necessary - Vendor equipment: Cisco (ME3400, ASR920, 7600, ASR9k series, 15454), Alcatel- Lucent (7210, 7750), Juniper… Show more Work entails: - troubleshooting both enterprise and customer network issues - capacity augments to increase network bandwidth - life-cycle refreshing of equipment - working with both carriers and subscribers, proofing and then implementing designs - updating and maintaining documentation for equipment and network standards as well as other processes as necessary - Vendor equipment: Cisco (ME3400, ASR920, 7600, ASR9k series, 15454), Alcatel- Lucent (7210, 7750), Juniper (MX960, QFX)- Program familiarity: Outlook, Microsoft Office (Word, Excel, Powerpoint, Visio), Remedy, Atlassian Confluence and JIRA, IP Control, Splunk Show less

Madison, Wisconsin, United States

I work with large business customers on fiber turn-ups and troubleshooting. I manage anywhere from 25-40 projects at one time. This entails taking the proposed sales design (in Visio) and verifying what is listed on the as-built is what is on our network, creating base configurations for any new Cisco devices as a part of the project, coordinating turn-up dates with customer and our field techs and verifying with customer services are working as intended.

Madison, Wisconsin, United States

I am the second tier support in any issues dealing with routing and switching on our network. I work with both our Large Business Internet (fiber) customers and also the transport of data on the residential network (digital video, internet, telephone). With our LBI customers I'm involved with both new turn-ups and troubleshooting issues for existing customers. Other duties involve gathering impacts for maintenance tickets and updating documetation.

Monitoring core network as well as residential cable modems and telephones. Created trouble tickets for residential customers and paged technicians to fix. As a lead, supervisory duties also applied.

I started working for Charter in one of their call centers as a High Speed Internet representative. I would troubleshoot customer issues dealing with their modems, computers, email accounts, etc.