Michael Milich Email & Phone Number

Fort Mill, South Carolina, United States

Administration and management of an operational program. Manage team of associates, recruit and hire new talent, while managing and driving performance, establish performance goals and expectations, ensuring adherence to compliance requirements, client issue resolution, and the management of overall operations.• Provided feedback to associates regarding performance and attendance both formally and informally• Identified quality trends/errors and suggest strategies of improvement• Manage and administer program policies and procedures• Responsible for completing client reports• Managed new process such as eBV (electronic verification of benefits)• Compiled monthly Power Index• Cross-functional collaboration with Quality, Training, Client Analytics, Data Intake, Work Force Management and HR

Tucson, Arizona Area

Served as fiscal focal point for the organization, reviewed and approved requests for funds, prioritized purchases, managed purchase card account, reconciled expenditures and monitored budget.- Identified vendors, negotiated acquisitions for services and products and secured contracts. - Served as an advisor and interpreter of policies and HR laws for senior leadership, administered leave and bridged the communication gap between employees and leaders to create cohesive teams. - Managed disciplinary actions and resolved issues ensuring employees were in compliance with regulations, standards and expectations. - Directed strategic staffing allocation, managed the promotion program for the organization; screened eligible candidates and validated promotions.

United Kingdom

Managed $2.5M training program that supported training of 300 personnel across 17 career fields and 6 organizations. - Managed training program changes for in-flight training on 2 aircraft, ensured alignment with new directives from USAF headquarters preparing crews to adapt to ever-changing threats in the field. - Orchestrated multiple 2-week special training conferences that increased NATO operational capabilities for 280 personnel, planned event logistics, created event schedule and coordinated 33 guest speakers. - Planned and facilitated 10 days of professional development that included 30 training activities for 100+ personnel. • Improved utilization rate by 47% after identifying training schedule inefficiencies, updating outdated databases and streamlining the use of SharePoint for more effective tracking of training completion.

United Kingdom

Managed operations and training for 67 personnel across 7 unique career fields supporting a $12M program - Planned the logistics and resources required for a multinational training event that included 55 personnel from 6 allied nations, built international relations with diplomatic communication and coordination. - Hand-picked to discuss equipment capabilities during civic leader event, commended by European headquarters’ director for strengthening US and host nation bonds- Managed short-notice project that delivered a 10-person Special Forces team and 25K pounds of equipment and established base of operations 20 minutes from enemy forces.

Okinawa, Japan

Led 13-person team responsible for operational development, employment and sustainment for $1.1M in resources. - Oversaw ramp operations for 2 typhoon evacuations, safely expedited the relocation of eight aircraft, preserving $1B in high demand assets. - Directed ramp operations for Japan earthquake relief effort that included 51 flights, delivered 182K pounds of supplies and 11K pounds of fuel that provided critical aid to the region. - Chaired 3 malfunction boards that identified and resolved key deficiencies, suggested corrective measures which were integrated into standard operating procedures across the Department of Defense. - Worked with up to 13-person cross-functional project teams to coordinate complex program support operations. - Conducted compliance inspections and proficiency evaluations as a technical subject matter expert, identified and corrected 25 deficiencies that ensured strict compliance with USAF regulations and standards.

Various Locations

Master'S Degree, Sports Leadership

Bachelor'S Degree, Accounting, 3.92

Associate Of Science - As, Aviation/Airway Management And Operations